Tower Marble & Granite
550 3rd St, Lake Elsinore, CA 92530
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Installed our kitchen granite just over 5 years ago. Looked great but now sink has fallen away from granite top. Found that sink held in place by wood pieces and adhesive instead of sink clips. Called Tower to come and fix. Told that they would schedule if we pay! Work only guaranteed for 2 years. You have to pay for anything that falls apart after two years with this company. NOT GOOD!! Photo available to anyone with email.
We have used Tower Marble Granite/3 Day
Bath and Kitchen......twice now. Once for our
kitchen and now for a remodel. Both times the
work was done quickly and the ending results are
gorgeous. Our son has also used them and was so pleased he recently recommended them to his neighbor. Their price is very
affordable. They also have a very good Customer Service relationship that we experienced as well. We highly recommend
I got their number from a friend who recommended them to me and so I gave them a call because I recently moved into a home in Canyon Lake and wanted to remodel the kitchen, fireplace, and 3 bathrooms. They had someone come to my home two days later in order to do measurements and give me an estimate. Once I went to the shop and picked the type of tile and granite I wanted, they scheduled me in for the upcoming week. They did a wonderful job and the work they did really magnified the idea I had for my new home. Very delighted and pleased!
First time I called and left a message, no one returned my call. I gave them the benefit of the doubt and called again. This time I talked with Manuel, who was very friendly, and told me he would get back to me with a quote. We played phone tag, and when I finally got ahold of him, he said he needed to find my file and get back with me. I ended up having to call again because he didn't return that call. I spoke with another man, who gave me a quote right then. Told me to come in and pick out granite which we did. Set up an appointment for them to come measure our countertops. Never showed. Ended up calling. The man apologized and said he would personally come out next evening. He never showed. When I called that time, went straight to voice mail. Left message that we were no longer interested in there business. Manuel offered to send someone in 20 minutes, saying that they lost our file. Their office is very unorganized. I was willing to give them one chance but not two. Especially since my husband left work early 2 days in a row for a no show. Very unprofessional