I took my steam cleaner in on Jan 23rd it is now March and he has no idea where it is. Every time I call he says it will show up one day soon!HORRIBLE SERVICE. I am trying to get Hoover to fix this since they sent me to him. Looks like I am out 200.00 dollars my machine broke after only 10 mins of being on (product issue known to Hoover). Stay away from this business.