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(337) 474-3800Visit WebsiteMap & Directions121 W College StLake Charles, LA 70605Write a Review

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Phone: (337) 474-3801

Phone: (337) 310-4801

Fax: (337) 474-3801

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Gaidry's Men's Wear, Inc.

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Sarah C.

11/13/2021

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I took several items to this buisness to have altered, the only items done professionally where 4 sleeveless dresses that needed the straps taken up. I paid in total $165. I have had many alteration done in several cities and never have had an issue. I have had alterations done in New Orleans, Little Rock, and Tampa everyone has done exceptional work. Not to mention a lady I used in Lake Charles for over 10 years before moving around for several years.. I went back to the store to have my issues addressed. The alterations were done so poorly, I no longer trusted the work and wanted a refund for the items I found that the work was unacceptable. The manager Joseph wouldn't offer me a refund for 4 of the 11 items. He wanted me to trust them to fix it. I have lost my trust in their work due to the poor quality on the first try. Joseph refused to compromise and had me wait and argued with me until I had to finally leave, because my baby need to get home to be fed. Not only was the work extremely poor, but they left an oil stain in a brand new dress of mine. The dress still had the tags in it and I paid $88 for the dress before tax. They refused to take responsibility for this. I noticed the stain immediately when I picked up my item. I know sewing machines need to be oiled, this must be how the garment was stained. Joseph provides very poor customer service and refused to compromise. His tactic is to get you so angry and make you wait so long you finally leave. They tried to tell me I was unreasonable, I don't know how asking for a refund on 4 of 11 items is unreasonable when all them weren't even professionally done. Please see the photos and find a better establishment to avoid wasting money and time.

Details

Phone: (337) 474-3800

Address: 121 W College St, Lake Charles, LA 70605

Website: https://www.gaidrysmenswear.com

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