The local Ford dealership suggested that I bring my expedition to AAA glass and upholstery to have my sunroof fixed. The guy told us that he could fix it for half the price of the dealership. We brought my truck in the first time and when I left it was obvious to me that the sunroof was not working correctly. He told us to bring it back to him, at which point we informed him getting a ride to and from work was hard Tthe first time and we would like for him to come get the vehicle. His reply was that he did not have enough manpower to do that but if I brought it again he would fix it again. Upon picking my truck up the second time, the sunroof does work correctly, however, they obviously took very little care of my vehicle. Somehow the door gasket got cut. There was glue dripping down from my review mirror. There were also wires hanging down from the top of my car. For safety issues I tucked most of the wires back in immediately , however, I managed to get a few pictures later. In one of the pictures you can tell the roof on the inside was not correctly put back on. I would bring the truck back a third time and have him fix it but I am afraid of what else I will find when I pick it up the next time. If anyone else was referred to this business by the local Ford dealership, I suggest you going back and asking a manager why they are referring out their work to a substandard Company.
6102 Common StLake Charles, LA 70607
From Business: Locally owned and operated by Terry White and Penny Fox with over 37 years experience serving the Lake Charles area. ACES Glass of Lake Charles is committed to pr…
I wanted the best and they are the best. Very professional service and friendly to everyone. I won't go anywhere else from now on.
Before I say WHY the owner of this place gets a 1 star rating, I find it coincidental he has 1 star ratings ONLY, all over the Internet. If I could give a negative 1 star rating that would actually be more appropriate. My Ford Explorer was brought to this place by another repairman to diagnose a problem of water leaking into my vehicle and causing electrical issues. It was only brought here because that is where a service department employee at a local dealership told my dad and also the repairman to bring it since the local dealership "can not fix the problem." Why the service dept. employee lied about the dealership’s obvious capabilities is beyond me....until I put all the pieces together. Come to find out, the dealership CAN actually fix the problem, and they DID, but it's apparent the employee/the dealership & this guy at AAA are in cahoots and share "business." This guy stole from me, hid the charge in an invoice, all for his commission. His words.
The owner is the most rude person I've ever met in my life. I went back to ask about a job he did on my car, and after I asked few questions, out of nowhere, he started yelling at me and my mom saying if we don't leave he will call police on us. (I was so curious if he can call police on us, i went to a local police station and asked about this. Like I figured, he can't do anything to us since I had the receipt.) Unfortunately, leaving a "honest" negative review about this place is the only thing I can do...