I rented my car in kahului but was staying in Kaanapali. On the third day, the low tire pressure lights will not go away - even after putting air into them. For safety reasons, I requested for car change at their Lahaina office - and I spoke to a person named Stefan. He refuses to give me a replacement saying that there is a cruise ship coming the next day and all of them are taken. I said I was assured by Customer service that they can help me. And I also said aren't you suppose to be concerned about the safety of your current passengers? He still refuses but I said I refuse to leave without a replacement. Stefan finally gave in and gave us a beat up tiny Ford Focus (a downgrade from an SUV/Minivan). But I took it for safety reason and after a day, the wheel on the car started wiggling overtime we switch gears. I refused to return to the Lahaina office and went to the Kahului branch -- and guess what within 5 minutes, I was in an almost brand new Car and they apologized for the inconvenience -- something I never got from the arrogant and snooty people at the Alamo Lahaina office. Another reviewer complained about the hesitancy of these people to service cars and customers from Kahului. Stay away form these people. they do not care about anything except their bottom line!!!