Was a monthly member. Car wash damaged my car. I showed a guy there i guessed was the owner. He said it was not his car wash even though there was a piece of the blue cleaning brush stuck in the damage. Guy was very unfreindly and dismisive. When trying to cancel my monthly over the phone he told me to come in and fill out forms. He was not helpful and did not even care to ask why I was leaving. STAY AWAY FROM THIS CAR WASH. WILL DAMAGE YOUR CAR. I was paying $45 per month for unlimited premium washes. That's all you get a wash. At Ambassador car wash for $49 you get unlimited premium washes plus they vac, clean windows and wipe the car down
Such a horrible experience!! Please avoid getting your vehicle cleaned here. The quality of the cleaning was deplorable. It was definitely a waste of my time to drive there.
A new carwash, but that's as good as it gets. On a 4 lane road with a boulevard, it's only accessible on one side heading North on Johnston street. Heading south, you'd have to make an awkward U-turn on a very busy street. Speaking from personal observation, the owner(s) seem to have lost care in the establishment already, failing to accomplish basic needs like getting a landline or business telephone. Workers look miserable, no doubt making minimum wage and performing at a low level, yet doing tasks such as pulling weeds in 100• heat. Other days it seemed as if nobody was there. Early on the establishment was bustling when the business was offering free washes, but since these initial marketing pushes ended, it seems the level of care has plummeted.
On March 25 2016 at the New Iberia Location my car was getting an oil change. Todds professionals did not properly put on the oil filter. Oil was lost and then ENGINE burned in my car. This should not have happened. Waiting to see how it will be handled. Will keep you posted. Todds will never service my cars EVER EVER EVER.
The place is nice and has good prices etc etc but the service was not awesome. The driveway to the carwash has promotions regarding some of their monthly membership deals in various areas aside from the one-time package charges or options and then each type to select etc. Excessive details all over and confusing. Too much to read guys.There is something about the way is all presented and again it was rather confusing andand then having other cars behind us waiting while trying to figure it all out it wasn't a pleasant experience!!Some lady clerk inside office offers more information than it is requested or necessary to be given. Keep it simple. Don't overwhelm your customer.
Dependable, quick and always an A-1 job...
Amazing customer service! You definitely get your money's worth! As an added bonus, my kids really enjoyed all the pretty colored soap and the bubble light show! Best car wash of all time!