The girls ordered their dresses March 2015. I called August 2015 asking the arrival date of the dresses. I was told January 2016. So one of my maids calls Jan. 4th and they tell her the dresses have been in since Oct 1st 2015!!!! REALLY! So no one thought to call me or my 8 maids!!! They proceed to tell her that they called the bride (me) several time. I DID NOT RECEIVE ONE CALL FROM THEM! Okay so lets say they called me several times and I did not pick up, why didn't anyone called the 8 maids! I asked her that all I heard was crickets. They had 8 dresses sitting in storage and they never thought to call one person! My wedding is in March and a few of my maids do not stay in Lafayette or even in Louisiana. I was os furious I told the lady my maids do not trust them with the alterations and we will be taking our business else where. DO NOT BUY YOUR DRESSES FROM THIS PLACE!!
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We went to other wedding dress shops in Lafayette and by far this was the best experience we had. They were very helpful and over the top nice.
I used David's Bridal for my bridesmaid dresses for my June 2016 wedding. I had trouble getting through the door because we had not made an appointment. I didn't realize if you weren't wedding dress shopping you still had to have an appointment. Definitely call ahead and make an appointment even if you are trying to just look around. We ended up sticking around and doing our shopping anyway. All my girls picked out their dresses, paid and we had no issues with getting them in on time. Although we did our shopping about 8 months early. Everything came in correctly as ordered. All in all, I would recommend them.
ZERO STARS! THIS PLACE IS HORRIBLE! FULL OF LIARS AND IDIOTS! My wedding was in April 2015 and I spent the entire week before my wedding crying about bridesmaid dresses that were either late, lost, or the wrong size. The manager lied and said she sent dresses to bridesmaids the week before the wedding when in fact she hadn't. 7 days before my wedding the manager sent an altered SAMPLE to one of my bridesmaids that was 5 inches too short that was a size SMALLER than her dress. When she was confronted about it, She proceeded to say "your bridesmaid said she thought the dress she ordered would be too big" SO YOU SEND HER AN ALTERED SAMPLE A SIZE SMALLER THE WEEK BEFORE THE WEDDING WITHOUT ASKING HER?? WTF IDIOTS. She had to overnight her dress which gave us 1 day to get the entire thing altered which cost major $$ and a mild heart attack!! Absolutely worst experience of my life. THIS LYING BUNCH OF FOOLS almost ruined my wedding. Don't EVER do business with these people. THEY ARE SCUM.
One star too many. My friend's wedding is saturday... today is thursday. My dress JUST CAME IN a few hours ago. And, I am in Baton Rouge with my special needs son to see his neurologist, geneticist, and get an EEG, I won't be back in town until only a few hours before the wedding. I have plenty to worry about without having to worry about whether I would even HAVE a bridesmaid dress to wear at my friend's wedding. I paid months and months ago, there was no reason under the sun that my dress should have come this late. So I hope on saturday that my dress doesn't need alterations because I will be trying it on for the first time only an hour or so before. Thank you very much, I will make sure anyone I know never goes to Charisma in Lafayette.
We ordered brides maids dresses from here and paid extra for a rush order. It's a week from the wedding and some of the dresses are not in. I called two days ago and they said it wasn't in but it would be in any day now. I called back today November 5th and they claim that my dress has been in since the 1st. This place is horrible and I will inform everyone I know not to take their business here.
HORRIBLE!!I ordered one of my bridesmaids dresses from this place in November 2014 with my wedding being July 11, 2015 they told us it would take four months for the dress to come in it's a week away from my wedding and I still have no dress, no one's willing to help, no one calls back, when we did talk to someone she told us I told you it would take 6 to 9 months for the dress I come in which is a lie she never told us this until now because if she would've told us this we would not have ordered the dress from this place and we made damn sure to ask how long it would take to come in when we ordered the dress. This is ridiculous I am absolutely disgusted by this place and will never step foot in there again!!!!
I just wanted to give a huge THANK YOU to all of my brides who have believed in me and allowed me to help make their special day the best that it possibly could be. Throughout each and every journey I grew so fond of each and every bride to the point that it was hard to see y'all go. Sadly now it is time for me to move on in my professional life. However, I could not do that without telling y'all how much of a pleasure it was to meet and work with every one of y'all!!! With much appreciation, Kristen Ferguson
I went in with an idea and some examples of what 8 was looking for, and Kristen was on top of everything from the beginning to the end. She pulled all the dresses I liked and was very efficient about it, unlike all the other bridal shops I went to. I went about 10 months before my wedding and had everything in and tailored with plenty time to spare. They are a busy place with 100 s of customers, so all the picky bridzillas out there need to realize they are human with ordering regulations that they Have to follow,and Do a wonderful job. It is not their fault if you wait until last minute to order. I'm very grateful I went there and had Kristen as my sales associate.
I am so pleased with the customer service I received here! I was nervous about finding a dress with only 30 days and figured I would have to settle for one. Kristen immediately helped me when I came in and gave me magazines to choose dresses from and she pulled for me. It was way better than having someone tell you what would look good on you and forces you to try on 100 dresses! She was so helpful and together we found the exact dress I wanted!! I was nervous about the timeline to order but she called the next morning and said it would be in within 3 weeks and to not worry because they would alter the dress if needed the night before wedding to make sure it's perfect! The owner told me he would make sure it all works in time, it absolutely has!! My dress came in exactly one week before the wedding, they altered and steamed the dress all in perfect time! They even stayed late to make it perfect for me. I am so thankful for Kristen and the service I received here! I will recommend this to my friends for upcoming weddings! If they can do all this for me in 3 weeks, I know they can do it all!