TLC Outpatient Surgery & Laser Center
201 W Guava St, Lady Lake, FL 32159
Phone: (352) 391-5873
For Profit Ambulatory Surgery Center
Dino Madonna, MD - Tlc Outpatient Surgery
Madonna, Dino, MD
TLC Outpatient Surgery Center
Services: Orthopedics, Otolaryngology, Plastic Surgery
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Poor inconsistent customer service. Horrid office manager. Never returned my phone calls (20+), saying my surgeon gave me wrong numbers. The only time they call was 2 days before surgery saying I have to prepay. Since they don't answer the phone or mail you a confirmation of surgery date, etc., I drive down there to pay. The receptionist - new - prints out a promissory note and takes my half payment quickly and easily. Then the nasty office manager comes out and says they don't take partials and that I have to pay all now. I can't so she makes a big point of saying I am cancelling my surgery. A little defensive, perhaps? Bottom line, no customer service manners, arbitrary application of rules and I am still in pain and have to find another surgery site. Beware . . . Run like heck from TLC - if their surgical performance is anything like the poor office manager's behavior, definitely run!!!!!!!