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2112 Caton Way SWOlympia, WA 98502
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3920 Capital Mall Dr SW Ste 400Olympia, WA 98502
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405 Black Hills Ln SW Ste EOlympia, WA 98502
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I've been going here for two years. I've always been treated with respect. Staff is very friendly. My Doctor takes the time to answer my question. I love the quaint feel of the place.
If I could rate 0 I would! Horrible customer service. Nikki is incompetent, unprofessional and impatient. Worst medical device place I have ever had to deal with. 3 visits and over 3 hours of waiting and still not able to bill insurance, will not provide what is needed to me and changes who to deal with me because they don't know answer. How hard is it to get a fax?
Had an issue with their billing but they were able to correct it fairly quickly without any problems.
Would you like to talk to a human being? Nope. Suffer through the answering machine message which last 2 minute, and leave a recording. Don't expect a call back. Also, don't call during lunch! EATING IS IMPORTANT FOR THEM. Also, expect to be billed when there are agreements not to be billed. Also, expect them not to know who their own paperwork belongs to - like, to which patient, for example. Don't expect anything from them, and choose another practice that answers the phone.
This clinic is very poorly ran. It's extremely hard to get the receptionist on the phone. If you don't call over and over again you won't reach anyone. I did a drug tox screen with the provider and it came back negative. Because it came back negative and I said I took a medication two days before the provider said she was not sure of my character because I lied! My drug screen came back showing nothing and she refused to continue to provide care. Go somewhere else. If anything happens to you or your medication which is out of your control you will be labeled a liar. Save yourself the headache.
Myself and my wife has been negatively impacted by the sloppy billing practices of this clinic! This company has mistaken my wife for one of their customers, has sent several bills to our address, has forwarded her identity to Fairway Collections, which has placed derogatory items on her credit history and significantly lowered her credit score, enough to disqualify her for a loan. We've talked to the clinic several times to address our concerns; unsuccessfully. They have done all this using only her first name, last name, and street address as verification. The bills by mail I have received indicate a person with a different middle name, and the address does not precisely match any unit designator in the rental area, indicating either an error or fraud on the part of the real customer.My wife contacted the Better Business Bureau and is submitted disputes to the credit bureaus.I'm in the Army stationed at Fort Lewis, WA and me and my wife live in Lacey, WA. I am fully covered through Tricare as is my wife and we both go to Madigan Hospital on post for all our health needs, and have had no reason to go to this clinic. My wife had just applied for a loan through Wells Fargo when we learned her credit score has been dropped by the fiasco involving this clinic, enough to disqualify her.Lacey Medical Clinic should be forced to modify their policy and practices so it does not happen again.I am proud to serve my country and the cause of freedom, but I'm disappointed at the disregard for other people's lives shown in this situation. This is just downright sloppy and disrespectful!
They are very impersonal and do not care about their patients. I felt like I was annoying them every time I came in for a check up! They constantly over billed every busy. I went in for my routine check up which is covered by my insurance... They billed me for a complicated procedure?? 200 out of pocket... When I called to see why it was billed this way (just height, weight and vitals were done) I kept getting the run around. The billing department is extremely rude. They are very snobby sounding and they don't sound like they know what they are doing. The doctor avoided the phone.... I am so glad I switched clinics! The place is very poorly kept as well.
They are extremely rude here. I still can't believe I have tolerated their incompetence this many years. Probably because I avoided having to go to them as much as possible. God forbid if you are upset about something and want answers- their staff will talk about you behind your back and even the doctor will do the same to your face. They are all about intimidation, and they NEVER answer any questions, they go around it with vague statements. Who ever Robin is, receptionist or assistant, talks back to you and instead of being of any value tells you "to go somewhere else". The doctors talk back to you instead of being professional and the staff is ignorant. They will tell you they didn't get something, then you force them to check (I.e. results from another doctor sent to them) and they will have it. And do it every time and argue with you until you make them check. I refuse to bullied and treated like a nuisance rather than a patient with concerns that need answers without personal bias. DO NOT GO HERE! If I could get them a 0/5 I would. They don't deserve even 1 star.
My fiance went into Lacey Medical Clinic for her ankles on 8/25/2012, we paid her 10 dollar copayment at the time of service and it was taken out of my account on 8/27/2012. Yet, we constantly get bills in the mail for the copayment, even though I went into Lacey Medical with the bill and my bank statement showing that I paid it. The receptionist photo copied both statement and bill and "supposedly" passed it to billing, but I still constantly get bills in the mail.I just got ANOTHER bill in the mail saying "final notice if we do not receive your payment by Feb 8, 2013 we will be forced to turn your account over for collection". Also, I called billing too and they seem to be no help. I'm starting to get very very pissed off by them and I will never go back to them.
Physicians and surgeons help to keep people - from infants to the elderly - as healthy as possible. These individuals provide diagnoses and treatments for a wide variety of ailments, and preventative care and early detection for more serious illnesses. Whether you love or hate going to the doctor, the fact is your physician is there to listen to your health concerns, take preventative measures against diseases and advise you on your options for staying in tip-top shape.
In 2013, there were more than 1 million doctors of medicine in the U.S., over 854,000 of which were active. Additionally, in 2012, there were about 18,000 active general surgeons in the country. It's important to know which type of physician or surgeon you need, how to choose the best one, and account for other considerations in order to stay healthy.
Patients can choose from a wide variety of physicians depending on doctor specialty and what problems they are experiencing. Here are a few of the most common types of physicians that you may see in your lifetime:
Your GP is the doctor that you go to for regular checkups, vaccines and to identify health issues. GPs can treat many different illnesses and injuries, from the common cold to a broken arm. If your health requires a second opinion or expert care, the GP will refer you to a specialist who has the skills to focus in on the issue.
Heart attacks and heart disease are some of the most common afflictions seen across the country, making cardiologists important to your long-term health. These physicians specialize in studying and treating the heart and related diseases.
Other than a GP, the dentist is likely the most common physician you'll ever see. These professionals work with the human mouth, ensuring that your teeth and gum health are up to par. Patients typically go to the dentist twice a year.
Dermatologists are focused on skin-related issues and diseases, from skin cancers, to acute acne, eczema, psoriasis, and general cosmetic concerns like aging and scars. Most will also perform annual or semi-annual mole checks to screen for any signs of melanoma, the most serious form of skin cancer.
If you have a number of sinus infections or have had your tonsils taken out, you've likely seen an ENT specialist. ENTs handle ailments related to the ear, nose and throat, often related to taking out tonsils and treating hearing issues.
For many women, their gynecologist and obstetrician are the same person. These professionals work with the female reproductive system to focus on reproductive health, fertility issues, prenatal care, options for new and expectant mothers, neonatal care and childbirth. OB/GYNs can also help in the early detection of breast or cervical cancer.
There are obviously a number of physicians that you can choose from, but how do you know if they're the best choice for you? Here are a few considerations to help you pick a physician:
Look at Your Insurance
Before you get down to the details, you need to verify which doctors are covered by your insurance and whether they are in or out of your carrier's network. Rates may be cheaper if the doc is in network – a doctor can be covered by your insurance but not necessarily in network. Out of network is typically more expensive. Doctors often add and drop plans, so it's important to ensure that your options are compatible with your insurance plan. Doing your homework will help you avoid unexpected expenses.
Check for Board Certification
Your physician should be certified through the American Board of Medical Specialties. Doctors must earn a medical degree from a qualified school, complete three to seven years of residency training, be licensed by a state medical board and pass one or more ABMS exams to be certified.
Examine the Reviews
Reviews of a doctor can reveal a lot about what your experience may be like. People may grade on staff friendliness, availability and effectiveness of treatment. Looking at these evaluations and getting recommendations from family and friends can direct you toward a physician for your needs.
Surgeons can literally hold your life in their hands, and it's important to find the best one that can put you at ease and treat you effectively
You need to feel comfortable with your surgeon. It's important to communicate your concerns and that your surgeon can respond adequately. Surgeons should be willing to go over the details of your procedure and answer any questions that you may have. They must take the time to discuss and address your worries.
If you're going in for surgery, you want someone that knows what they're doing and has a high success rate. Ask how often the surgeon performs this surgery and try to find one that regularly does it. This will give you peace of mind that you're in capable hands.
Your decision on a physician or surgeon can be majorly affected by the insurance plan you have. You may have insurance through employment, your spouse, your parents if you're under 26, or the marketplace if the previous options don't apply to you. It's important to understand how your insurance works to have the full picture of what you'll need to pay for.
Your insurance will have a deductible, which is the amount that you're responsible to pay for covered medical expenses. Some plans have coinsurances, where you must pay a certain percentage of the bill, and insurance will cover the rest. Co-pays state a flat rate for certain services, like paying $20 when you visit your GP or a $100 co-pay for an emergency room visit. Once you reach your out-of-pocket maximum, which will differ if you're an individual or within a family plan, your insurance may pay for 100 percent of covered medical expenses for the rest of the plan year.
If you plan to go to the doctor, need medication or have been recommended for surgery, call your insurance provider or go online to see what your plan covers. You can choose the best doctor for your needs, understand your options and prevent yourself from being blindsided by medical expenses.
Most doctors require a phone call for an appointment, although some may provide online scheduling as well. Be sure to have your insurance card with you when you set an appointment, and to bring it with you to the actual appointment. They need the ID numbers to verify your coverage, and will usually make a copy of the card for their files so you don't have to show it again unless your insurance changes.
When you call, let them know if you're a new patient, as this will require you to complete some paperwork for your first visit. Tell them the reason for your visit, such as your symptoms if you're feeling sick. It's also important to inform them if you have Medicaid and to find out if you need to bring anything to the visit, like current medications or medical records.
From here, the receptionist will likely ask what dates and times work best for you. During your call, it's important to be honest about your symptoms and the reason for your visit. This information will help the doctor treat you and give him or her an idea of what to expect. Your appointment may progress faster as a result, and the doctor can come prepared with a list of options to better care for you.
Doctors see a number of patients in a day, sometimes in 15-minute increments in areas where the physicians are in high demand. This can leave little time for doctors to perform thorough examinations, and they can end up missing certain problem indicators. While some problems, like a cold or flu, can be diagnosed in this time, more complex ailments require attention, which takes up time. Reviews can illuminate which doctors actively spend the necessary time with their patients and which ones are pressed against the clock to meet demand.
Surgery has some more dire risks attached to it, so be sure to talk to your surgeon about the potential issues that can come up as a result of your procedure. If a patient has a reaction to anesthesia, it can cause very serious complications, but this is an uncommon occurrence. Blood clots can be a significant problem after surgery, often caused by inactivity during recovery. Infections, numbness, scarring, swelling and death are all possible, but the likelihood of these issues will vary depending on the type of surgery you're undergoing. Talk to your doctor about your concerns and your risk potential.
Surgery affects people in different ways, but as you begin to emerge from anesthesia, you'll want to alert your nurse to any issues you may have. The nurse will tell you how the procedure went, what effect it will have on your condition, what to expect when you get home and how long it will take to get back to normal. If you start feeling pain, the nurse may give you medication to stop it from getting worse. When possible, it's also advised to move around to avoid blood clots from developing in your legs. This can be as simple as occasionally flexing your knee or rotating your foot.
Some surgeries are outpatient procedures, where people are released the same day. For major surgeries, patients may stay at the hospital for a few days to be monitored and address any concerns before being sent home. Discuss with your surgeon the projected length of the hospital stay and what you need to bring.
Your recovery time and follow-up expectations will vary depending on your procedure. For example, you can be expected to be on your feet within a few days of having your wisdom teeth taken out, but it may be weeks before you have fully recovered from a broken foot or heart-valve surgery. Your surgeon will give you a list of things that you'll need to do during this time, including what medications to take and when you'll be able to get back to work and other activities.
Every surgery will have a follow-up call or appointment to discuss your recovery and allow you to ask any questions about unusual symptoms or changes in your overall health. If you have a major operation, like heart surgery, it's important to make regular checkups with your doctor or a specialist to ensure that everything is normal. Visiting a doctor will help deter infection and verify that everything is healing as expected. These appointments will give you peace of mind about your state of health and ensure that any issues are caught early on.