AAA Automobile Club of Southern California
46050 Washington St, La Quinta, CA 92253
|Mon - Fri:|
TollFree: (855) 666-5480
Could you imagine your children driving to school, and end up in a head-on car accident at the hand of a Southern California Automobile Club (AAA) Member? Unfortunately this happened to our girls on February of this year 2015. Most importantly, and thankfully, our girls were not seriously injured.
The vehicle on the other hand, sustained damage totaling over 13K. After battling AAA adjusters for “authorizing - used parts” according to the body shop, I contacted the State of California’s Department of Insurance. Approximately 2 weeks after my initial complaint, I received a call from AAA Department that oversees such complaints, and assured me that my vehicle would be repaired to my satisfaction - it was to a certain extent. The body shop contacted me that indicated they would be installing (2) new headlights and not the used ones AAA had previously authorized. The hood and other panels would be replaced using “overstocked” pieces according to the adjuster assigned. I’ve been in the automotive industry far too long for me to fall for his explanation.
Fast forward 5 months.
After numerous email exchanges with AAA Adjuster, Mrs. Cynthia Velasco, in Riverside, CA, she sent me an email indicating that the Appraisal Company they had inspect my vehicle, reported that there was no Diminution (Diminished) Value. Even after submitting my appraisals from both West Coast and CarMax appraisals. Essentially AAA told me that they will only consider the appraisal from the company ‘they’ hired to perform. Regardless of the two appraisals I submitted indicating a clear loss between 7000.00– 8000.00 dollars! And yes, the damage NOW appears on CARFAX!!!
It gets better. Mrs. Velasco stated in an email dated 07/28/2015 “If you should sale your vehicle, we can re-open the claim at that time and review the diminished value. At this time, based on our expert’s report, we are unable to pay for any diminution of value.”
So basically what she is indicating to me is that I go “BURY” myself in another 45k auto loan in order for AAA to re-consider my claim. Are you serious Mrs. Velasco?! Because of your AAA Members carelessness, I have to seek another loan in order for you to consider the diminution claim I submitted to you? Either you need to be up to par on your training, or you have to change your policy Mrs. Velasco which is it?!
Facebook, family, friends, and public, I ask that you seriously consider dropping AAA due to their poor business practices. Should you ever require filing a claim, you may just end up like me: A very upset consumer with a vehicle and ‘used parts.’
Email with any questions regarding my experience with AAA. I have all emails and correspondence to forward to you. Lorenzo.Carrillo@hotmail.com