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Phone: (985) 652-6700

Categories
Movie Theaters, Theatres
Other Information

Parking: Lot

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01/13/2013

Overall

I went 2 nights in a row to see Jack Reacher and owner cancelled shows. Did not change board at theater, did not change listing on yellow pages. When asked when Jack Reacher would next show no one at the theater could answer. Saw another movie on 2nd night and theater is filthy, popcorn is terrible. Do not recommend viewing movie there, worth the drive to New Orleans.

08/10/2010

Overall
Owner doesn't care about customer satisfaction

I went to movies 8:05pm showing on 8-4-10. Bought a Bucket popcorn and Large Drink for the same day free refill. But when I went to get my free refill after 9pm the concession stand was closed. So I went to another movie 8:35pm 8-8-10 and asked about getting my free refill since they didn't do it the day I wanted it. The management said I couldn't if I didn't have a receipt. Well at the concesions stand they don't usually give receipts and I didn't know they were going to close at 9pm.(This fact is not posted in any spot that I saw). I did have my previous movie reciept showing the time of the movie. Management refused to give me a free refill even at threat of disatisfying a customer to the point of never coming here again. I then asked for the owners number. He gave me Mr. Vishu's phone number 504-915-9087. So I called him, and he said thier policy was that they closed concessions at 9pm. I asked him where is that info posted. Basically he didn't care that his policy wasn't posted, and asked me to check the policy at other theaters. I asked him if he would honor the refill to keep a customer, and he said no. I told him he lost my business. The only sign I saw was same day refills, not same day refill till 9pm. In America we have choices when owners don't appreciate the customers.

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