999 E Lambert Rd, La Habra, CA 90631
Primary Phone: (562) 690-2682
Phone: (562) 690-2682
Phone: (714) 526-5335
TollFree: (866) 319-1297
TollFree: (800) 688-8057
Shurgard Self Storage
Specialties: Boxes, Storage Buildings, Sprinkler Systems, Merchandise, Inventory
My wife of six months and I were recently robbed from our storage unit at the Public Storage. Roughly, $3,000 worth of items was stolen from the unit. However, the sentimental value of the items far exceeds the monetary value. Among the items stolen were my wife's wedding dress, half of our clothes, childhood possessions, photos, and my undergraduate and law degrees. Public Storage and our insurance company, Sedgwick Storage Insurance, refuse to compensate us or help relocate our property.
In August, I arrived at Public Storage with our possessions. When I arrived, the manager told me that Public Storage does not allow combination locks and that a key lock is required. Furthermore, the manager told me that I was required to have insurance. I told her that the email made no reference about insurance.
Due to Public Storage's misrepresentations, we were not given the opportunity to research other insurance companies which offered more protection, which is why we chose Sedgwick offered by Public Storage.
In December, my wife and I came to move our possessions out of our unit and discovered that several boxes and suit cases were missing in the front of the unit. The lock on the unit was intact.
I called the La Habra Police Department and made a police report. I reported the incident to the Public Storage office and was told that the facility did not have cameras in the front of our building and that the only cameras were in the back. I explained the situation and the employee told me that my lock “must have been picked.”
Sedgwick contacted me on January 3, 2017 and asked me the details from the robbery. Within ninety seconds, Ms. Chisholm told me that I was not covered. She made this determination because the lock or the door did not show “forcible entry” to be covered. She told me that I signed the contract which requires forcible entry. Ms. Chisholm did not review any camera footage from Public Storage to see if someone was on camera stealing our possessions.