2102 State Road 16, La Crosse, WI 54601
We Process Your Insurance Claims; Interest-Free Financing through \"CareCredit\"; Ample Parking
Insurance: Delta Dental Premier
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I am VERY unhappy with their lack of communication with me. They never explained the procedure and the cost. I was a new patient who recently moved from Madison to La Crosse.
I have had a yearly periodontal maintenance cleaning each year in Madison for about 10 years. I explained this to Yahnke. He said that he would do the same but my new insurance in La Crosse would actually pay for it (unlike Madison).
He did tell me that it would be a regular cleaning for half of my teeth and a periodontal cleaning for the other half.
My cleaning by Yahnke's hygienist seemed like my work done in Madison.
A few weeks later I received a bill for about $300 for something called scaling and root planing!
Yahnke never uttered the words scaling and planing to me or what that meant to my teeth or the cost involved. I had never heard of scaling and root planing before. I am not even sure they did that scaling and planing to me since the procedure seemed just like the cleaning I received from my Madison periodontist!
When I called their office the woman told me that this is what they did to me and to pay up. I told her to express my displeasure to Yahnke but I never heard back from him.
I have been a patient of Dental Health Associates of Madison for about 20 years and have never had an issue with them. This Yahnke fellow deceived me after my second appointment. I do not think he tried to defraud me. However, he did not tell me what he planned to do to me or the cost.
I will no longer be his customer.