NAPA Auto Parts - Kutztown Automotive Parts
15140 Kutztown Rd, Kutztown, PA 19530
TollFree: (800) 538-6272
Specialties: Marine, Heavy Duty, Exhaust Pipes, Interior Accessories, ATV, Exterior Accessories, Auto Parts, Recreational Vehicles, Farm & Agriculture, Hydraulic Hoses, Lawn & Garden
My daughter is freshman at Kutztown, her car was having trouble starting, so she took it NAPA on Kutztown Road. Find out the battery was shot, purchased a new battery, car wouldn't start, being the Dad I called asked if we could keep the car there over night and have it towed to garage next day, they said no problem and even pushed to the side. My daughter returns, less than 24 hours later and the car is gone, she inquired and they said Mike Ziegler, owner of NAPA, called and had it towed "because it was there for two days", obviously NOT true. I called the towing company and they said it would cost $183 for the tow from NAPA to their place and then to local garage. Fortunately, after hearing the whole story the towing company reduced it down to $100.
I had already arranged for another towing company to pick up car at NAPA and tow to local garage for $65. So I was out $35 because Mike Zielger, owner of NAPA had my car towed. I called around 9am today and asked how I can recoup the $35 I am out because my car was towed, I explained the whole situation, that we spent $100 on a new battery and I would like a way to get the $35 back. Completely rude, "I'm not going to cover the cost of the tow" Mike Ziegler said, I explained his employees said it was ok to park there and actually pushed the car for my daughter to move it to the side. Mike Ziegler called me a liar and he employees would have never said or done that.
The rest of the guys are awesome there, just don't ever deal with Mike Ziegler, he doesn't care about his customers, I guess that is what happens when you own a few stores, you forget how you got there.