I would have given a 0 but I want people to know how awful this place is. Been eating here for over 3 years. A year ago a foreigner took over and the food and service has gone to hell. Last straw tonight...ordered chicken tenders, wings, cheesy bread and small pizza. Grease was running off everything. Tenders were like popcorn chicken. Wings look like pigeon. My husband called to complain. Asked for the manager and was asked "Is this important?" He said yes and as dude was handing the phone to the assistant manager he called my husband a effing douchbag. Steve got on the phone and told my husband he needed to learn when to shut the f%%# up. Sooooo..we proceeded to take the food back and look up Steve. My husband went in and the only one there was the "owner" (foreign dude). He told my husband he needed to talk nicer to his employees (who by the way, were hiding in the ladies room) and refunded our money. Apparently the customer is never right here!! DO YOURSELF A FAVOR....DON'T PATRONIZE A PLACE LIKE THIS!
I would of given 0 stars if I could we ordered from them 2 weeks ago and it was good so we decided to have more people order with us and ordered a ""special"" 2 specialty pizzas plus wings for $31.99 which ended up being $39 almost $40 and the pizzas were identical 2 meat lovers thin crust with the sauce on the side and we picked it up ourselves and one was so burned it was black in spots when I called about bring overcharged and the AWFUL BURN REMNANTS OF WHAT MIGHT OF BEEN PIZZA they said it was because we ordered it thin!!! Really????? Identical pizzas ordered and one was black n burnt really??? Don't try it y'all....just don't trust me youll be glad you didn't n I have pics of it!!!! It's sad when you spend $40 on food n are starved but decide to order from somewhere else.....sad sad sad....I'd be ashamed to do this kind of business want to see the pics send me a text I'll be glad to send you the pics 828-989-0040
This is by far the worse pizza I have ever in my life ever eaten. Not only is it badly burned but it is extremely SALTY! I have never had pizza this damn saltly!!! Oh and let's talk about the wings lol...don't order them!!! They look like local bird wings that you see flying in your backyard lol....I mean are they serious lol...oh and not to mention they "manager" says there is no owner lol...so how was the business started then later in the convo he says he didn't want to be fired....so he just lied all the way around!!!! If you and your family like pizza this is not it...stick to what you know pizza hut papa Johns domino's or jets pizza. Oh let's not forget how rude and the threats he gave when he was asked how he would resolve the situation.
Normally I love ordering from this place, however this evening is possibly the worst customer experience I have ever had. Their delivery man working on 10/22/15, refused to take my full address while taking my order, stated 45 min delivery, an hour later decides to call my phone and my home doesn't have service coverage, then texts my phone that he has no way of knowing is a cell phone that I must now pick up pizza. I admit I was a bit aggravated at this point but ok. My mother then drives all the way there to be told that the pizza has been taken out for redelivery, another aggravation moment but ok fine. My mother gets back and asks me if the pizzas here. Of course, it's not so we call back. It's at the restaurant..... You know what, just refund my money and let's call it a night? The guy cops an attitude, tells me that I HAVE to drive back to get it. Ummm excuse me? The manager is in Georgia for the week so nothing can be done. If nothing can be done, then you shouldn't be open. Rest assured sir, I will post this EVERYWHERE that allows a posting and I WILL be speaking with the manager if I have to stop by every day until I see him. XD. Pizza place plus please make this right and don't let this individual represent you?
The manager is not well equipped to deal with difficult situations. I called because my pizza was to be delivered to my hotel in sevierville,and asked the status because it was over an hour. The original lady just assumed that I was staying at "named hotel" in Kodak, when I was actually in Sevierville. Unfortunately, Google wasn't smart enough to tell me I was calling the wrong pizza hut, so I relied on a human being to let me know.That manager did not apologize for my inconvenience, nor did she let me know that I would get a refund on my card. Instead, I got lectured that Kodak pizza hut is a "residential business", and that they don't have tourists call for pizza. Needless to say, this manager should not be working with the public. She actually made the time to argue with me. However, the pizza hut in sevierville more than made up for their mistake. They apologized for her behavior and had my pizza to me in 20 minutes. Sevierville pizza hut is the best!!!
Great pizza and delivery time decent price a little high
This pizza is disgusting! It was so burned when I received it and bent and No they wouldn't replace it! For $12 a pizza plus a tip its definitely not worth it!
found hair in my pizza in fact found two hairs you would think for the amount they charge they could afford hair nets