The professionalism at Harper's is the reason I keep coming back. From the front desk thru the service department it is always a pleasant experience. Carol A.
9000 Executive Park Dr Ste A115Knoxville, TN 37923
From Business: Established in 1989, ABS National Auto Services is one of the leading providers of vehicle documentation services in the United States. It provides title storage,…
Fantastic people in their service department. They always go above and beyond in their attention to detail. They provide a loaner that gives me a chance to test drive the newer models. During my last visit, I accidentally left my briefcase in the backseat and the service people tracked down the customer who had the loaner the following day and retrieved if for me. Outstanding customer service is all I can say.
Cannot rate the selection as I have not shopped there. I own a2013 VW Passat and have taken it there for service. Always cheerful and professional.
Absolutely the best experience I have ever had buying a new car! Thank you so much, Joe Hartley, for all of your help!
Marcus was great to work with. They were top notch. I would suggest them to any driver in need. Thank you for the help guys.
Definitely do not get a vehicle from these people! We were lied to about several things, and horrible customer service. Sales man is a joke. Looks like he's on drugs, and lied about the car we bought knowing I had kids. Owner is just as bad. Thought I'd reach out to him and let him know what happened and all he said was "have a nice day" Definitely sucked!
Bought a 2017 Altima. First oil change took 3 hours while employees stood around. Service manager said he would throw in a free tire rotation next time. 2nd oil change I set an appointment over the phone with James. I asked if he was the service manager he said no. When I read the card I got last time I said his name and service manager and he said yeah that's me. Blantant lie over the phone. Oil change was done in one hour. I asked if tires were rotated and if alignment was okay. He said yes. I looked at the front right tire I replaced and it was still there unmoved. 2nd lie. He showed me a record after tire was moved to the back that alignment and balance were perfect. I took my car to firestone and got an alignment check and it was way off and all tires unbalanced. 3rd lie. This is the worst dealership to get a car. Very sketchy stay away.
very good experience they did every thing they said they would got a good car car at a good price and they prayed with me these are good people
This is a first class service place if you are having troubles. We broke down on a Sat. and were towed to there Facility and I ordered my own parts which they tracked for me. The day they came we were first in line the next morning. Rick the Mechanic & Henry the service person kept us inform of how long it would be till they were finished. Once they were finish Rick took the time to tell us what had been done and also other thing he had checked to make sure everything was okay. I would return to this facility to have work done anytime. Gerald. British Columbia
I have been using Harper Service for almost ten years and have been completely satisfied. After working with them for so long I know I can trust them to do a good job. I highly recommend their service department for any of your car care needs.