Fun bookstore that sells more than books though! Toys, games, music, comics, etc. I love this place great bookstore! Lot's of Christian books here and books on History.
Me and my wife love the place.
McKay used to be an awesome place to go and look for your favorite books, etc. HOWEVER, I went in there a few days ago and I was shocked to find out that on a lot of their paperbacks they had doubled their prices! They were charging more for used paperbacks than the retail prices, and they might have 6 of the same book, all marked the same price! When I went to the front and asked about this I was told that they do not compete with any other bookstore so they can charge whatever they want to! The girl told me this as she was laughing at me! STAY AWAY FROM McKAY! The store has become greedy! Stick with Amazon!
I visited the Knoxville location on April 3rd 2014 around 7:00pm to sell them a Sony home theater receiver. They quoted me a price on the item. However, I had misplaced my ID and I was told by the employee to bring the item back and they would honor the quote once I found my misplaced ID. I placed the receiver back in my car and returned home where I found the misplaced ID. I returned to MKay's on Saturday April the 5th around 5:30pm and brought some books and the receiver which was still in my car never having been moved from two nights ago,back to sell. After I waited for nearly an hour and 15 minutes I was told that they would not take the receiver. So I explained to the employee that I was just in two days earlier and they had quoted me a price and was told to bring it back when I found my ID. So I ask the employee to find out why they rejected the receiver. I was then told it was in too poor shape. I said wait a minute it was in good enough shape two days ago the condition hasn't changed because its been in the front seat of my car untouched for two days. So I asked to speak to the manager. The employee goes to the guy a white blacked haired black bearded man with black glasses and begins to bring him to the counter. On the way to the counter I said to myself this is "bullcrap". The "so called manager" who refused to give a name asked me to leave the store first without offering to give me my money or trade for the books I took in. So I told him I am getting my trade credit for the books first and had he never heard of the expression the customer is always right? I was disrespected insulted and thrown out of the store by this man because he was on a power trip. Littlle did he know I had spent nearly $1,000.00 in blu-rays and other items with in the last three weeks as I was upgrading my home entertainment system at my house.I also probably annually spend easly another $500-$800 annually at that store. I think this employee the so called "manager" believes they do so much business that insulting one customer who is disatisfied won't effect the bottom line. Well in this case you no longer will be receiving anymore of my hard earned cash. If it were not for the 10 item per year return policy they have I would return all the merchandise I purchased in the last 30 days.
We took several items in and were very happy with the offer we received (our items were like new). We were able to find several items that we wanted to purchase also--CDs, books and DVDs. All of the staff members that we interacted with we're very kind and helpful. We will definitely be going back.
They stock a huge variety of whatever you're looking for but going into the store is always unpleasant as most employees are RUDE and don't want to assist you.