This is going to be a long review. I will keep the main details in the beginning; I had a car that was worth $1500 (I felt it was worth what Ben motors offered me) but I owed $6000 on the loan. Therefore, I was turned down by everyone; from Easy Auto, JD Bryder, to Toyota of Knoxville, Terry Cunningham ford, ted russell nissan. Even Clayton Motors who is buy here pay here. It was sad. I gave up hope until I finally went to Ben Motors. When I sat down with Tarl, I told him I needed him more then he needed me. (Great way to make a deal) He said we will get it done. That night, he ran my credit (I had over 100 inquiries on my credit report due to the loan requests) Even though he knew my issues (most dealers I said that and they said come back when you are ready) and still Tarl took me to a 2009 Nissan Altima and we even took it for a test drive. (The first test drive out of all places) Car price $16,000 After we came back, I was like awesome car. But wasn't impressed cause I figured I would be walking out with my beat up car. He then said done deal. I had this feeling before, it always ends up bad. Well, he said here are the keys and my eyes lit up. I sat down with finance and they went over the deal. They offered me $3,000 for my trade in. This deal was unreal. Well, come to find out my finance charge was 17%. Two weeks later they said come back in, we need to talk about your deal. I came in and they were able to get me approved for another company at 14.5%. (how does a bad company actually pass that onto the customer, let alone spend their time to do that. The car runs great, no problems. I had an issue with corroded battery, but took it to Ben Motors repair shop where they cleaned it, and good as new. (Even the mechanic dropped what he was doing and did it for me right away.) Overall, the support was top notch, and the service is good so far. I hope this review helps, and believe me when I say I was turned down by everyone besides Ole Ben Motors. Just make sure you tell Tarl if you can get "him" approved, you can get anyone approved.
Bought a car here about a week ago. Visual condition was good, detailers did a create job, but that is where the beauty stopped. The salesman know the car pulled to the right slightly, means it needs an alignment, sounds good. The car had open recalls on it which the manufacturer typically fix, which would be easy for the dealership to take over there and have them do, but they did not. Fast forward to you taking in the car and being told that it needs $500 worth of parts replaced plus labor fees on top of that. Had to pay for it because the car would have only lasted 2 weeks before failure and would be unsafe to drive.I called the dealership to see if they would compensate or help at all, they were no help at all. If you decided to get a car from here try to get an extended drive and take it to a dealership or trusted mechanic to get an honest and correct opinion. The mechanics at the dealership only get the car running to the bare minimum to drive it off the lot.
My girlfriend and I went there yesterday to get a car. Now, after some back and forth about the down payment (which was issues with US, not the dealers), we were finally able to get into the car that we wanted, and on the way home, she and I came to a realization. We had been there most of the day, and there was NEVER any pressure. Our salesman was Clint, who did everything short of firewalking to make sure that the entire sale went off smoothly, no pressure, as little stress as possible. Rene and Daron also have to be mentioned, because in the time that we were there, they made us feel right at home and like we actually belonged there, not just that we were a commission. I would recommend Parker Auto Sales to each and every one of my friends currently, or in the future, looking for a quality used car without the typical used car lot B.S. THANKS SOO MUCH PARKER AUTO SALES STAFF!!!!!
I was recommended to go here after my previous car died. My source had used them before and believed them to be a good used car dealer ship. My experience however was not the same. When sold the car they did try to fix the broken turn signal but they did not actually look at the wiring, because if they had they would have seen that the wires where stripped. I didn't pay any attention until i had to buy multiple headlights within two week due to the issue. I had called and they told me they would fix it and free of charge. They did not and they then told me that they could order the parts but i would have to pay for it. To get to the point you get what you pay for, fairly decent car with multiple problems they are not willing to fix and poor service from the workers.
My experience was exceptionally good. All the people I met there was nice and professional, it was a pleasant experience for me to be there. I bought the right car and Zack was really helpful on this. He was very helpful in explaining me the different products and features on the vehicle and the finance information. Finally, I would recommend for people to go to this Dealership in Knoxville, TN and let Zack do you an excellent and kind job like he did for me, He went above and beyond to make sure that I was Happy and that the vehicle that I had chosen was right for me,I am really happy with having bought my 2008 Chevy Equinox at EasyAuto at the Knoxville , Tn location . Please give my thanks to the people mentioned above. It was a Great Experience Chris Sherrill
I've lived in states and countries around the world with little fear except when it comes to buying a car. I've bought locally many times including new and used. Bought Saturn and Carmax so I thought I could count on a fair price and they advertise that. But no one in K'ville sells as fairly for beautiful, dependable cars like Karns! I will never again go anywhere else. The car was perfect inside and out. The price was perfect for my budget. And, I was delighted at the respect and kindness I was given. They will work to get you in the right car. I'm sending my friends there forever and God willing I will be around to buy from them in the future. Quality ���� GO BIG ORANGE!
Ben and Alex are really great guys to work with... from the moment I first walked in their door I felt like I knew them forever. Ben was really patient when I asked to test drive a couple of their cars, and he even let me take it to my husband who was at work so that he could see it, too! They tell you upfront if the car has any problems and will even work with you to get minor problems looked at or even repaired, if possible. They are both very understanding and will do their best to help you own your next "new used" car. I would definitely buy another car from them and highly recommend them to anyone who doesn't want the hassle of dealing with the average "salesman".
My experience with Easy Auto was fantastic. Definantly worth Every Star. The customer service was absolutely phenominal! Robyn, Ben and Matt made sure that my experience here was exceptional! Ben and Matt made sure i drove away in the vehicle I wanted and that I drove away same day! Robyn took the time and effort to answer all my questions and make sure that I was never overwhelmed and understood all the details in full! She explained all the details and financials to my understanding! I look forward to referring anyone in need of a vehicle to Easy Auto! You will not be disappointed with the service at Easy Auto! I guarantee it!
This is our third vehicle over the last 6 years. Zack and Matt are great guys to deal with. My wife bought a Grand Cherokee two and a half years ago. Zack went all out to make sure that she was going to be happy with the car. And she's a hard sale. She had some issues with the jeep in the beginning but they took real good care of us. Recently I bought a Ford Ranger for myself. Same thing. Had a recurring issue with the truck but they both made sure I was taking care of to the point they gave me a rental so I didn't miss work. I would recommend anyone looking for a vehicle to see either Matt or Zack.
We love Metro Motors and highly recommend them! We just moved to Knoxville and needed a car fast. We looked everywhere (at least 8 other places) and happened to run into Metro Motors. They were super friendly and incredibly honest and upfront about all of their cars. We were really impressed with how clean all of their cars were. The employees were very pleasant, especially Joe who sold us our car at a really fair price. We never once felt pressured or awkward, and there were several great cars we really liked within our budget. We love the car we bought there!! Thank you Metro Motors!