Contract signed with Aurora Pool and Spa in Knoxville to install pool, decking, walk way, and retaining wall on March 25, 2016. Work began on June 14th 2016. Spoke with Jeremy, the contact at Aurora concerning long wait time for installation. Pool arrived and was placed in ground without problem. The retaining wall was installed then the pool crew came back with a bobcat and placed rock and dirt behind the wall. The concrete contractors arrived and poured decking and walkway and dumped the remaining concrete in our yard. We noticed that the concrete surround was missing part of the white water barrier guide and the metal attaching the guides were still exposed surrounding the lip of the pool. The concrete walkway was not roughed and was and still is very slick. After debating this with Jeremy on several occasions and discussing disputing the payment for sloppy work, A Bill Bond was sent to inspect. Mr. Bond stated, in front of both of us, that he could apply a sanding treatment to the walkway and hand sand the rough exterior surrounding the pool (also removing the metal staking for safety) but would have to completely redo pool surround to fix white form at water line. He installed bathroom caulking around that area of the pool to make it more aesthetic. He asked if we were happy with the work and we told him at that time that it was not done properly and we were not happy with it. We made several complaints which were never followed up by the Manager or Owner. 10 months have passed. We are attempting to build a pool pavilion, however, the engineer said the wall was bowed and has moved 3 inches where obvious water is seeping through. There is a large crack in the pool decking exactly opposite of the wall bow. The contractor communicated that a drain would need to be installed to keep the integrity of the wall and possibly the wall would need to be removed and rebuilt to keep the wall from crumbling into the pool. He videoed movement in the wall in the area of bowing. Light is also seen through the wall and this should not be happening if properly back-filled. After 3 attempts to reach Sean at Aurora, he called and stated that it was all completed properly and it was our problem not theirs. We have received a quote of $8,000 to $10,000 to fix what cost us that to begin with. We have photos and videos of all issues that we reported.
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Triad Pool Company built my fabulous pool. The company was very professional. I was allowed to personalize my pool and be involved in all decisions from the design to the installation. The company was very easy to work with and easy to communicate with. The company has always been there for me, It doesn't matter the questionj. They have always answered in a timely manner. I was treated with respect during the whole process. I would highly recommend this company to anyone I know.
Interviewed many pool companies, and Farragut Pool, by far had the most knowledge, fair pricing, great employees, quickly answered all questions and in general best overall company. It has been a pleasure doing business with them.