I went today to have my hair colored. i went here because I thought for the money they would be able to do what I asked. I asked for Balayage and did not even need a cut. It took the hairstylist two hours to complete what was supposed to be Balayage and when she finished you could not even tell ANYTHING had been done to my hair. I nicely told her I had hoped it would look different and she offered to put more blonde in it even though you couldn't even see any blonde from the first try. Even though I really needed to get home to get my kids from the sitter I stayed because I waited months to be able to have time to get this done. Another 2.5 hours later she dried my hair again and once again you could barely tell she did anything. Except now my hair has a few copper highlights and green highlights even though it was supposed to be blonde Balayage. At this point it was 4.5 hours after I got there and I politely told her it was not at all like the picture I showed her and that I wanted it lighter. She offered to do it again but at this point I still needed to get my kids and would now be late for an unrelated appointment I had later that day. When very nicely speaking to the manager about how unhappy I was that this is not what I wanted she very rudely told me I still needed to pay for it. All the staff were extremely rude about it not being what I wanted. The manager said I could come back and get it redone but I will not be able to within their two week window they require. I asked if I was still required to pay since its nothing like I wanted and they forced me to. It was extremely unprofessional. I have been here a few times and never been treated with such disrespect. They could clearly see it was not what I ask as I had a picture I was wanting it close to but they did not care. They only wanted their money and did not care if their client was satisfied or not. I am left with copper/green hair that I have to try to fix at home.
203 S Northshore DrKnoxville, TN 37919
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Kim Seals works there applying permanent eye make up. I have had a terrible experience. My eye make up flakes off after she applies it and she will not return my calls. I would never recommend Kim.
I am fairly new to TN and I have been looking for a good salon to go to to get my monthly services done at for some time. And I absolutely LOVE the bearden location. Everyone there is so professional, friendly, and very sweet. They have an amazing atomsphere. I have now found the best salon to go to from here on out. I would recommend this place to everyone I know.