I love the photos, but my review is for the customer service. Who ever it is that answers the phone is absolutely horrible. I have called twice over my sons pictures, she will cut you off, talk to you like you are stupid, as well as not give an answer other than "it all goes to the lab". Tried ordering pictures and the site said my card declined for some reason but there was a charge to my card for the pictures. I just wanted to make sure there were no problems, I was nice and respectful but just like the first time I called this woman just made my skin crawl with the amount of rudeness coming through the phone. My son is in kindergarten so of course I want his pictures, and when there is issue with my card being charged although their site said it was declined, I still want to know if I'm getting my pictures or if I need to try again not be told basically thats not their problem and I'll have to figure it out. She's just horrible and I just don't think its right to treat a customer like crap because you hate your job, life, etc.
I am proud to own this company and strive every day to provide the absolute best service and product options to brides in the Knoxville and East Tennessee area!
I am proud to own this company and strive every day to provide the absolute best service and product options to people in the Knoxville and East Tennessee area!