In today's world, prompt and courteous service is rare- so I want to commend Pipe Wrench Plumbing for being the most prompt- courteous and professional plumbing company in the Knoxville Area.We had a broken waterline one morning and within the hour of our call to Pipe Wrench Plumbing, we had a professional service repair man on the job. This technician was nearly dressed, mannerly and very helpful to point out our problem and also suggest some preventive measures to keep this problem from happening again.Shortly after we discussed the best fix for the problem, two well trained plumbers from Pipe Wrench came and replaced the whole waterline from the meter to the house using a "state of the art" telescoping drill to run a new waterline without tearing up the whole front lawn. No Messy- Muddy lawn. Just a new waterline installed within several hours.The price was very reasonable- considering the level of care, promptness and quality of the work performed.When you have plumbing needs- One Call is all you need, Call Pipe Wrench Plumbing.I am proud to endorse this great company.Respectfully, Mark ScarbroughInternational Missions & Ministry-Knoxville Tennessee.
Scheduled 4 appts and NEVER heard from anyone. Will NEVER contact this company again
Absolutely unacceptable. Make sure you know that when they quote $59 for a stopped toilet, YOU ARE AWARE that is a house call, and nothing else will be done. A stopped toilet is $214 ...Will never use again.
Pipe Wrench put 3 new toilets in my home, and they look terrific! They were on time, and I liked getting the call that they were on their way. They also installed a new Leak Gopher in my home which is an automatic water valve shutoff. It's a cool thing, for there's no way I would ever go into the crawl space to find the water valve under my house! I would definitely use Pipe Wrench again!
Short and not so sweet. The initial visit with Matt to have pipes examined w/ camera went well. They will clogged with tree roots and given a quote of 6100.00 for 60 feet of pipe. Really should have gotten other quotes but we rather desperate. They came out to do the work with NO contract in hand....and I have yet to see the contract. Saw nothing in writing about what is covered...what is not covered, exceptions...no exceptions etc. Before they started, I asked a few questions. One important question was how much of the drive way are you going to cut and what do you do , if anything to somewhat fix it so it's at least level. Was told by Brad that he carries 2 bags of some type of concrete mix and that he would level it and all I would have to do at some point was buy a filler to fill in the cracks. Well, that didn't even happen. I cant even pull my car in the driveway in fear of scrapping the bottom. Called and spoke to office mgr who said she would send Matt back out the next day between 4-6. Called Matt the next day and he said he was never told to come by! Received a phone call a few min. later from the office who said a supervisor would come by the following day 5/3 and they would call me to let me know what they plan to do "moving forward". Today is 5/8 and I'm still waiting for that call AND a contract. They have continuously told me they were going to do something, but seems all they do is blow smoke. Overpriced and dishonest. On to the BBB
approx $200. in parts 1.5 hrs worked total bill $840.00 That's $426.00 per hour folks not weekend not holiday not after hours
Charles, the HVAC tech, came out and thoroughly checked my HVAC unit after a recent storm damaged it. Not only was he thorough, but he carefully explained exactly what was wrong and why it needed to be repaired. I will gladly recommend this company to anyone in need of plumbing, heating or air conditioning repair or replacement needs. The service was TOP NOTCH!
I'm a new general manager at a restaurant & was trying to find someone to clean my grease traps... when I called your business this morning and spoke with Michelle and even though you guys couldn't help me she gave the number of a great company who could! If I ever have plumbing issues I will for sure use Pipe Wrench Plumbing!
Andrew came out to inspect the situation. He arrived early and told us that the crew could be out to the site the same day. I was super surprised when the crew showed up 30 minutes later! I wasn't expecting such prompt service. Check out was quick and simple. I gave the payment, and received a statement immediately in my email. The two men that did the repair were friendly and also quick. Thank you!
Professional, considerate, and speedy service. They have earned my future business. Thankful for honest good service.
My home warranty dispatched his and hers plumbing to my house to find a leak that caused my bill to go very high. They sent out a tech and he determined the problem was my water main outside, which was correct. But while he was doing his diagnosis he took a metal tool to tighten and plastic irrigation valve which started spraying water out of it within hours of leaving. There was no prior issues whatsoever with the valve so it was damaged by over tightening. I called his and hers plumbing to let them know and they offered no solution to the damages created by their employee. Also they wanted $2200 to fix the water main! I went with gwinnett area plumbers and it cost under $600 including them fixing the broken irrigation valve and water main. His and hers plumbing is a big rip off and they break things and don't hold themselves accountable. Very disappointed!