Chris has been to my house twice to fix my(very old & dirty) a/c unit. He was able to fit me in his schedule at the last minute because it was an emergency. He did a wonderful job explaining the options and prices to me. Being a single mom on a budget he was very fair on his prices. I completely trust him and have since had him out to clean out the unit filters and to find an antifreeze leak. I will only call Southern Service heat and air. He is very honest and dependable.