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Regal Entertainment Group

Map & Directions
(2 Reviews)

7132 Regal Ln, Knoxville, TN 37918

(865) 922-1123

CLOSED NOW
Today: 8:30 am - 5:30 pm
Tomorrow: 8:30 am - 5:30 pm
30
YEARS
IN BUSINESS
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Hours
Regular Hours

Payment method
amex, debit, discover, master card, paypal, visa
AKA

Regal Entertainment Group - Corporate Office

Category
Movie Theaters

Reviews

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Joanne D.

09/11/2016

Overall

we were not very happy with our visit to regal thearter. we wanted three seats together but as we were waiting at the ticket booth the one seat got sold so that meant that one person would have had to sit else where, because they claimed that all the other seats were sold already because they have assigned seats and some one had already bought it. And then they ran out of paper while we were waiting so that caused another problem. So we were given seats in the row B area but my daughter can not sit so close to the screen due to neck problems so she walked out. so I went to talk to someone and said a seat was available back further. So she did sit there. Bu I saw there were seats empty that that we all could have sat at. said something at the end of the movie and was told that some p eople bought tickets in advance but didn't show up . so what is this with assigned seating. It is not necessary and stupid. I will not be going to any regal theatre from now on.

Overall
Saw Celebration Day at the Edw...

Saw Celebration Day at the Edwards Long Beach Stadium 26. The film was as perfect as I hoped for as far as performance. The theatre it was shown in was one of their smaller ones and the sound was horrible. The crowd kept yelling-louder. 3 individuals went to management to complain. It did not improve. The band had 2 encores. The last 10 SECONDS of the SECOND encore is when, finally, that perfect beautiful sound came up to the volume we all were starving for. At least 1/2 of the audience went righ to customer service (including me) to complain. The woman behind the desk, begrudgingly gave us comps and complained the terrible sound was not their fault and they should not have to comp us. Is this a service/entertainment industry or not? Do you charge people a premium fee for a small auditorium with terrible sound and then blame anyone except yourself? How do you honestly expect to ge repeat customers from this kind of service? I will absolutely take my comped ticket to a different location and remember this experience in the future and also tell all my friends about it. I will avoid this really large, convienent location due to its horrible lack of customer service and movie enjoyment.