6564 Clinton Hwy, Knoxville, TN 37912
Chick-Fil-A @ Crown Point Plaza
Cuisines: Chicken, Fast Food
No coupons available
I never give bad reviews, but today I was treated like a thief. Several weeks ago I bought a large order from this Chick-fil-A. When we arrived at our friends house with food for everyone we discovered they left out a chicken wrap. We kept the receipt in hopes that they would make things right.
So today we got around to going back to this store, it turns out that the receipt was too faded for them to help us. So they said "We are not going to honor this without proof of purchase." When I bought the food anyways, I look at the new receipt and it was already so faded you couldn't even read it. I asked how they could expect me to be responsible for keeping my receipt when you can't even read it in the first place. The young lady responded to me, "that's something we are working on."
Then they told me, "have a good day!" Without giving me all of my food, yet again.
Chick-fil-a has great processes and customer service, but this one on Clinton Highway needs some training.