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American Home Improvements

(9 Reviews)

11028 Terrapin Station Ln, Knoxville, TN 37932

(865) 909-0440

Today: Closed
Tomorrow: 8:00 am - 8:00 pm
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

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General Info
American Home Improvements was founded in 1997 by Mark Sims. Mr. Sims had a vision to provide a combination of quality products and services to support the South East Region and ultimately the United States. Under the leadership of Mr. Sims, American Home Improvements has grown from a one man operation serving neighborhoods in Knoxville, Tennessee to a home improvements leader supporting the South East Region with over 70 associates. Over the years, AHI has also earned several quality and performance awards which are indicative of AHI's commitment to excellence. AHI provides an assortment of home improvement services. AHI's primary services are Siding, Cabinets, Windows, and Sun Rooms. AHI also provides other services to supplement the primary improvements of residential and commercial structures.
BBB Rating
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.

Regular Hours


Extra Phones

Phone: (865) 909-0804

Primary Phone: (865) 777-3186

Phone: (865) 777-3186

Phone: (865) 862-3723

Fax: (865) 909-0804

TollFree: (888) 684-6877

Payment method
financing available

American Home Builders, LLC

American Home Builders

American Home Improvements LLC

Home Improvements, Altering & Remodeling Contractors, Siding Contractors, Windows-Repair, Replacement & Installation, Gutters & Downspouts, Sunrooms & Solariums, Building Construction Consultants, Roofing Contractors, Building Contractors, General Contractors


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Patty B.



Poor workmanship. The deck that they built for us was not to code and they did not even pull a permit. We can not use it for the purpose we wanted to. Unfortunately we paid in full and now are having difficulties in trying to get them to communicate with us to fix the problem. They use the name American but they put no pride into their work.



Provided by Citysearch - 
Love our new windows

I had 26 windows installed in my home in two days. I was amazed that they were able to work that fast and leave virtually no mess. The crew leader was very informative and took the time to clean all my windows after they put them all in. It's nice to be able to open up my windows and enjoy the Spring weather again, we haven't been able to do that for years(windows would not stay up). I do have a complaint though, my new windows have made the rest of my house look bad so now I have to convince my husband to get our siding done too. Thanks American Home Improvements for a job well done.



Provided by Citysearch - 
Worth Every Penny

Mark our salesman and Sam the man who installed our windows were both very professional, friendly and answered all of our questions without making us feel stupid. It's good to know that there are nice people out there in this line of work. My husband always says that you get what you pay for, sometimes it is better to pay a little more money to get a better product. You CAN NOT put a price on customer service though. With Mark and American Home Improvements we got both and their price was less than two of the other estimates we got, they were a little higher than another company we considered, but like I said, Worth Every Penny!!!!!




Wow! What more can I say... I had a bad experience with American Home Improvement. Very bad at construction and very bad office personnel. $21,000.00 badly invested. Would not even pass knox county code. I will never refer this company.



Provided by Citysearch - 

I hired American Home improvements to build me a sunroom addition to my $256,000.00 home. The absolute worst mistake I have ever made! A nightmare! They tore out an exterior wall of my home and left it open, exposed to the elements and intruders for 15 days! When they finally returned I reluctantly let them continue. Now that they have finished 8 months ago, the addition was built so poorly its sinking and must be torn down. $36,000.00 down the drain! The lady that owns the place is so rude and will not retrurn any phone calls or honor my warranty. The only form of communication I have recieved was from the owners husband telling me that if I take him to court he was going to kick my a**. Not a company I would ever refer. and the products their salesman(middleman) showed me on the initial consultation were not the same quality products the independant contractor used, They were cheap! I would have been better off hiring the company they hired instead of going through a middleman company like AHI. It would have been much easier and I would have saved a butload of money hiring an indepedant contractor. Save yourself the trouble and don't hire midlleman companies that just call the independant contractors listed next to them in the phone directory and save half the money. Make sure the company you hire is not going to hire another company to do the work, thats another situation where confusion takes place. Bottom line, the people that run American Home Improvements are a bunch of crooks!



Provided by Citysearch - 
I beg you THINK TWICE!!!!!!!!!!!!!!!!!!!!!

I had a deck put on my house last year by these so called specialist! I could have done better job my self. They charged me for premium materials and i dont even think they used outdoor wood. Bye the way the ladies at the office were jsut plain rude.




I hired this company to put me on new siding, windows and a new sunroom. It was the worst mistake I ever made. It was supposed to take 21 days to do the job but in the end it took over 8 months and they left part of my exterior wall opened and exposed to the public and elements. They also must have changed contractors over 10 times. It looks like crap and part of my siding is starting to fall off along with the cheap lumber they used to build my deck. I tried to straighten the problem out and give them numerous times to fix the problems but when I would call the young lady that owns the place would just get rude and hang up on me. If not paing them would have been an option I would have done it but they took all of their money up front, BIG MISTAKE! I would not recommend them to anybody. J. Milsap

claimed iconBusiness Response04/01/2009

I truly am sorry for the problems you have encountered during your home improvement projects however I have thoroughly reviewed our records and was unable to locate a file under the name J. Milsap if you would like to contact me you can do so between the hours of 8:30am & 5:00pm or email me at the above address I would like to here from you so that we can try to resolve these problems with your home improvement projects I have checked with my entire staff and no one remembers speaking to anyone by the name of J Milsap or any of our customers having unresolved problems of this nature we are concerned that you may have us confused with another company

This listing has been claimed by a business representative.


Provided by Citysearch - 

Save your self a ton of heartache and dissapointment. Products of questionable quality, their customer service is worse. I've left multiple messages and just don't get return calls. Appointments were made for them to review the work, and fix my complaints, but they never showed and certainly didn't call to reschedule. It's every knock you've heard about shady home improvement companies.



Provided by Citysearch - 
Do not consider this company!!!

My parents used AHI for their vinyl siding, and it was and continues to be a nightmare. They broke 2 exterior lights, said they would replace them and never came back. Also, two holes suddenly appeared within weeks of the work, revealing just how cheap the product and work is. My mother has called them numerous times, and they will not return her calls. They only say they will fix the problems and never follow up. My husband and I found someone in Knoxville that quoted us half of their price for siding and labor.