This is the worst company for respiratory supplies. My baby is very medically fragile. We have had to fight for equipment to keep him alive. They recommended to the insurance to deny my son a second vent. However, when we thought we had a problem with only one we had they refused to come check and even called my son's nurse a lair. They refuse to overnight a vent heater that my son desperately needs to stay healthy and ALIVE. We shouldn't have to spend a week in the hospital so he can get the proper humidity. They have not sent doctors orders to insurance for approval, because they said they'd be denied. When questioned by the ins case manager the answers changed. They have not sent out things ins has approved until we are forced to have the ins company call them wanting to know where the equipment is. Yolanda and Brittany threatened to have someone come and take my son's only vent when we had to get loud in order to advocate for my son's life. These women in the office have zero compassion for anyone. It's almost like they are playing with my child's life because we've called them out and also gotten the insurance company involved. Unfortunately, the way these companies and insurance are we cannot switch to another company. I've never heard a good word about this company from anyone I've met that uses them. The insurance nurse that comes twice a year even said she'd never heard any positives about this company.
3001 Knoxville Center DrKnoxville, TN 37924
From Business: Dr. Lacey D. Puckett & Associates is the local eye doctor to see for all of your eye care needs in Knoxville, TN. As your local Knoxville optometrist, Dr. Lacey D…
Friendly, knowledgeable -- I took my RX to Mediserve Medical on Henson Road. There they fitted me to the unit color of my choice, they put the Rollator together and I Rollated to my car and put it in and brought it home. This is the easiest Medical Equipment I have ever worked with. I was unaware this place even existed. I knew I did not want to work with Apria (way too complicated) so I gave Mediserve a try, and was pleasantly surprised at how helpful a medical equipment company could be.
I only do business with them when necessary.
Review posted to Yelp. Will be posted to Google shortly.We tried to rent a wheelchair from this business to use for about 2 hours on a Saturday night. I called and reserved the chair on a Tuesday for a Friday pickup. Was told that it would be a 3 day rental at $31. Not knowing any better, I said that was fine. Was told a Friday pickup and a Monday return would be 3 days. Logical. So when I got there on Friday afternoon, I was summarily informed that Friday to Monday was 4 days, not 3, and that it would be $40 instead of $31. I know that $9 isn't much in the scheme of things, but telling me one thing on the phone and then being downright rude and condescending as if I didn't know that a rental of less than 72 hours (3 days) was obviously a 4 day rental is underhanded. I wouldn't buy anything from this place if my life depended on it. I got the wheel chair from a local drugstore for $12. When they realized that they hadn't given me the foot supports, they gave me the $12 back.This place gets negative stars.