This is the worst company for respiratory supplies. My baby is very medically fragile. We have had to fight for equipment to keep him alive. They recommended to the insurance to deny my son a second vent. However, when we thought we had a problem with only one we had they refused to come check and even called my son's nurse a lair. They refuse to overnight a vent heater that my son desperately needs to stay healthy and ALIVE. We shouldn't have to spend a week in the hospital so he can get the proper humidity. They have not sent doctors orders to insurance for approval, because they said they'd be denied. When questioned by the ins case manager the answers changed. They have not sent out things ins has approved until we are forced to have the ins company call them wanting to know where the equipment is. Yolanda and Brittany threatened to have someone come and take my son's only vent when we had to get loud in order to advocate for my son's life. These women in the office have zero compassion for anyone. It's almost like they are playing with my child's life because we've called them out and also gotten the insurance company involved. Unfortunately, the way these companies and insurance are we cannot switch to another company. I've never heard a good word about this company from anyone I've met that uses them. The insurance nurse that comes twice a year even said she'd never heard any positives about this company.
506 W Morris BlvdMorristown, TN 37813
From Business: Founded in 1982, Smoky Mountain Home Health and Hospice offers a variety of health care and support services in more than 10 counties in Tennessee. The agency pro…
7447 Andersonville PikeKnoxville, TN 37938
Friendly, knowledgeable -- I took my RX to Mediserve Medical on Henson Road. There they fitted me to the unit color of my choice, they put the Rollator together and I Rollated to my car and put it in and brought it home. This is the easiest Medical Equipment I have ever worked with. I was unaware this place even existed. I knew I did not want to work with Apria (way too complicated) so I gave Mediserve a try, and was pleasantly surprised at how helpful a medical equipment company could be.
A WARNING to any one who works for this company or to any one seeking employment with this co. I was employed with co from 2013 to 2016. This company treated me like shi$$. I was never allowed to take a day off because they never had back up care givers to take my place. When I did get a day off no one was ever avail to take my place. When they did send some one they never did their job and always pissed my pts off. I was forced to put in a 2 week notice and 1 day before I would have completed a 2 week notice I was fired. THIS COMPANY SUCKS BIG TIME:
Beware. This agency does nothing when a sitter doesn't show up. The client is stuck alone - no food, Meds, changed underwear. It's pathetic. They dont even know when their sitter isn't coming & when they do know they may call u hours late & just say the sitter isn't coming. They are totally indifferent.
I agree they are horrible! Esp about staffing the case! And telling you what you want to hear just to become a lie! They send awful nurses that don't know what they are doing! And I'm really not sure how they get their license! They are just full of lies!
I gave this five stars just so it would be visible This company is absolutely horrible! Could not staff us and always lied about why the nurses never showed up. Lori, Lisa,& Sandy are so unprofessional they call DCS and file a false report with DCS stating I denied nursing in my home when realistically they couldn't staff us and will not pay my nurse for the four days she worked before we switched while still under their care!!!! Camellia is the worst!!!
I only do business with them when necessary.
Review posted to Yelp. Will be posted to Google shortly.We tried to rent a wheelchair from this business to use for about 2 hours on a Saturday night. I called and reserved the chair on a Tuesday for a Friday pickup. Was told that it would be a 3 day rental at $31. Not knowing any better, I said that was fine. Was told a Friday pickup and a Monday return would be 3 days. Logical. So when I got there on Friday afternoon, I was summarily informed that Friday to Monday was 4 days, not 3, and that it would be $40 instead of $31. I know that $9 isn't much in the scheme of things, but telling me one thing on the phone and then being downright rude and condescending as if I didn't know that a rental of less than 72 hours (3 days) was obviously a 4 day rental is underhanded. I wouldn't buy anything from this place if my life depended on it. I got the wheel chair from a local drugstore for $12. When they realized that they hadn't given me the foot supports, they gave me the $12 back.This place gets negative stars.