Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
11426 Kingston PikeKnoxville, TN 37934
From Business: Established in 1955, U.S. Security Associates is one of the largest security firms in the United States. Its services include armed, unarmed and special event sec…
238 S Peters Rd Ste 301Knoxville, TN 37923
From Business: TapRooT software is offered by System Improvements, which provides a range of analytical products. The software conducts root cause analysis of various problems, …
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Just as there is no shortage of choices when it comes to home security systems, there is no shortage of opinions on their usefulne…
Had been using this shop for about 6 to 7 years and always had good and honest service with Ken and Steve, but stopped using them after a display of poor customer relations and ill judgment skills on their part. Upon running late to get finished car for a Saturday appt (for which we advised we'd be back that day to pick up), no one answered our courtesy call to them nor answered or checked the already locked business door (we did arrive probably 1 minute or so after closing time). With all the kids' car seats in the vehicle now not accessible until Tuesday morning (very inconveniencing), not even repeated unanswered calls nor posting requests to FB account regarding the situation helped. Upon our Tuesday morning pickup, Steve in the company of Ken and a customer used every excuse in the book to discount my responsible actions and counter my reputable attempts taken to advise them of the situation. I was diplomatic and polite telling them that I wouldn't be back and advised them that poor customer service and just plain out lack of common sense on their part was to blame. Like I said, I have always had good and honest car service, but this really caught me off-guard and was surprising as to their ill-posed defense. Exercising good customer service (even common sense/judgment) and just checking would have advised them that 'hey, we have one more customer yet to pick their car up.' Hmm, not even a free oil-change for the inconvenience or misunderstanding was offered. . . what a way to keep your customers!
I've had my vehicles in here for a couple of different reasons over the last year. A little over a month ago, I had to have brakes and new rotors put on my Toyota truck. A week or so later, I noticed as I backed up a high pitch squeal, mainly after my truck was parked for some time. My first thought was due to new brakes they just needed to get seated together and would be fine. However the noise continued until I finally took it in Yesterday.I dropped it off and left it there for the day and receive a call later in the day. They had not been able to get it to replicate, since I had to drive it there. I suggested they keep it overnight and back it up first thing in the morning. I received a call around 2 PM on Saturday at my truck was ready to be picked up. They had put new rotors and new pads on my truck. The shocking part was when they told me there was no additional charge. Each time I have had my vehicle there, they have demonstrated nothing less than complete honesty and integrity in dealing with me. I would recommend this auto shop to anyone needing auto repairs in the Knoxville area. The prices are reasonable, the work is great, but the service is outstanding!
NOTHING SPECIAL!!CONFUSED???GREEDY???They did not charge me,When i took my 2002 CRV to them to give me a price on my crv's Ball Joint Issues,and gave me a fair price to replace,Which i was Ok with,When JB the customer service rep called me to pick car up .I asked if he could read a engine Code ,because engine light was on ,He Said he would have to charge me, i Just Spent $309.07 with this shop, They did not charge to look at ball joint and give estimate ,WHY CHARGE ME FOR THIS SIMPLE CODE READ???GREED ,Who Knows i might have let them fit this issue Too,I WONT BE BACK!111 Owner Mark said JB felt Threatened Because I SAID IF they Would Not Read The code Free I Wont Be Back,THAT IS NOT A THREAT , IT IS A FACT!!!I WONT BE BACK
My baby is an 86 560SL, red on black, with 39k miles. My father kept her in the garage with a cover over her, he rarely drove her, he was a large man and preferred his SEL's. When I had her towed to Knoxville she had 27k miles, and her tags had been expired for four years. I have no idea how long it had been since she was even started. To make a long story short, the fifth mechanic that tried to get her running had it towed to his brother-n-laws mechanic, Don Gibson. Don had it running the night he got it, which was the evening before my father's funeral. I love this man! No one, other than Don or his son Dewayne, will ever touch my car again. They are strictly Mercedes, and they are the best.
This place is where I am taking my vehicles for now on. My car had an issue accelerating on the highway. So I took it to a dealership not once but twice and they couldn't get it right and still charged me a ton of money. I took my car to Gillespie and they diagnosed it correctly the first time. It was a very complicated engine repair and they gave me a fair price. The car runs better now than it ever did. (on a side note). No mechanic just like a doctor gets everything right all the time. These other few reviews are just p.o'd people leaving a review because happy customers usually don't take time to leave reviews. I do because I owe them one. They have been great to me.
My experience with All Pro will bring me back for all my car service and repair needs. When searching for a shop to get new tires and oil changes that's not "big business" like WalMart or a dealership. I found All Pro. The customer service was Great! I was looking for a place that treated me like a human being and not just another customer with a car. They gave me a fair price and also let me know what would need replacing in the near future. I would recommend them to all my family and friends looking for a shop that has dependable work, fair prices and good customer care. Thanks Guys!
My family has been using All Pro for all our car needs for almost 10 years. Both my kids are taking their family cars to be serviced here as well. They are honest, professional, and reliable. They are the only ASE Blue Seal certified shop in Knoxville. My cars have had everything from oil changes, tires, wipers all the way to transmission repairs. And the customer service is always professional and have never mislead me on pricing, time of repairs or anything. I would recommend them to anyone who is wanting Quality work at an honest and fair price.
first of all we don't open for business on Sundays and i was at the shop by my self helping a customer from out of town that brook down and asked for my assistance . despite we helped you getting your van off the road to our shop and we didn't charge you diagnosis or storage fee, when you declined work. thanks a lot for your review, you didn't even offer to pay us anything for helping you off the road thanks for your generosity.besides my insurance liability wont allow me to help you load your van on a tow dully.
I went all over town I WAS TOLD MY CREDITS NOT GOOD ENOUGH, I need more money down. It was the same thing every where i went until I got to carter auto. they don't base everything off credit it's a budget driven system. I was able to pick out the car I wanted not the car they wanted me to have. So after about an hour i was gone in my new car I was happy my wife was happy. It was great to have someone do what they promised they could do. Thanks Vance and the crew at Carter. E.R. Bigguns
Jim Phibbs (Shawn) checked my car out, and turned down the job I requested as not necessary. He fixed the problem for free and explained everything. Boy, am I glad I went for his opinion! I recommend his shop, and will be taking my car there exclusively from now on. I had brought the car to Meinecke because of smoke coming out of the front. They told me they had to replace the whole A/C system for $1,700. Phibbs showed me the A/C worked fine and did not need repair.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.