I had car trouble last Monday night in Tennessee while on road trip from New England to Louisiana (dash light indicating electronics malfunction came on at a rest stop-- manual advised me to "discontinue my journey") and had to have my Mini towed 100 miles to the nearest dealership, which was Mini of Knoxville. I was worried (to say the least), as the car is quite new (09), I was at least a thousand miles away from anyone I knew, and I had to be at work in New Orleans, where I am a teacher, on Wednesday morning. I called the dealership early Tuesday morning to explain my situation and why my car was in their lot, prepared to plead that they get me back on the road ASAP, and was met with some of the friendliest, most courteous and prompt service I have ever experienced. They took my car in right away and assured me that the service would be covered under the warranty and that they would call me if anything came up that I would need to pay for out of pocket. Kevin called me twice that morning with updates-- once to tell me what the problem had been and to tell me what they had fixed (in addition to fixing my electronics issue, they took care of the service that was due, including changing my oil and replacing front and rear wiper blades), and to ask if I wanted to have the tires rotated and some rust removed (not covered under the warranty and not critical, so I opted not to have this done). He called an hour later to say that it would be done within the hour (before noon!) and that I could come pick it up. When I picked up the car it was freshly washed and vacuumed, and serviced beyond what I had hoped or expected (I'd had no idea how much I needed new wiper blades until I used the new ones later that day). I made it back to New Orleans that night, and I received both a phone call and an email from Kevin the following day checking to make sure I'd made it home safely, thanking me for my patronage, and wishing me a good school year. In the past I have been wary about taking my cars to be serviced at a dealership, usually opting for independent repair shops, but this experience has changed my mind. I cannot recommend Mini of Knoxville enough-- they turned a tense and frustrating situation into an impressively positive experience. I only wish they were in New Orleans so I could use them regularly!
I recently purchased a pre-owned Land Rover LR4 from Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had “the one” I was in search for, yet I was in Austin, TX. I worked with Andrea DeMarco from start to finish on this purchase.She was helpful throughout the process and was able to get all of the information needed on options, recent maintenance history, and condition, even though they are not a Land Rover dealer. Further, she helped coordinate a PPI from a 3rd party to inspect the vehicle for me. This was something I initiated as I wanted an independent party to look the car over since I would not be seeing it before purchase.The entire transaction was smooth and painless; she overnighted the paperwork to me with detailed instructions and had the contract executed the day she received my paperwork and check. Lastly, and most importantly, was the patience Andrea and Grayson BMW showed when the transporter I hired from UShip flaked out. I got the run-around for almost 10 days until I finally pulled the plug and found a better transporter. Low and behold, the car sat there for over two weeks before being picked up. They never complained or threatened to charge storage fees. Ultimately, the communication was excellent, the price was very fair, and the overall experience was top notch.
Estimates came back for repair to my wife's 2002 Jeep Liberty (which she loved) and the verdict was "totaled". We did our homework on new Jeep Liberty's and found the Consumer Reports "Reliability Rating" reports were too low to inspire confidence to shop them. She liked the new Nisson Rogue so we're off shopping a new vehicle to replace her Liberty. Hit 5 other dealerships and the staff at the Nisson Dealership on Kingston were definitely the Most Knowledgeable, friendliest, and easiest to deal with. Gotta give props to MIGS (our sales guy). He's from Brazil, been in Knoxville for years, and is the GO TO guy on his Nisson product. The Business guy and the sales manager made the whole process fun. There I said it... It was fun to deal with these guys. No haggling, no bs and lots of smiles.I work in a similar business industry and I know the ins & outs of how deals and relationship building with your customers should be. These guys do it first class.We'll be back. If you're shopping new or used cars this dealership is a "must shop".
Good people over at Cupp's. True family lot. Contacted from a Craigslist ad, went to look at the car and drove off the lot with a car I didn't even go there to look at. Great car, told me everything about it truthfully to his knowledge of having the car. He worked magic on a deal for me and I'm very satisfied with my dealings with him. Would gladly purchase another car from this lot. 5/5. - Tristan B, Maryville, TN
These guys are the best! I will never buy a vehicle anywhere else. My wife asked Kenny, the sales person there, to find her a vehicle. They not only found a the perfect vehicle but they picked out upgrades and added them for her and delivered the car to our house for a surprise. I would and have recommended them to everyone that I know for a great experience in car locating and buying!
I just paid off my vehicle yesterday. This is the second car I have bought from this lot. The owner is fantastic I have experienced quiet a bit of financial hardship he has worked with me numerous times! He's a joy to work with and 100% honest with his vehicles. If there is a problem he will try his hardest to fix it. I am looking forward to buying my 3rd car from this lot!
I have a 2015 Jetta . I am in the medical field my car is my office . I travel about 900 miles a week. Harper Volkswagen Knoxville is the only dealership I trust. All employees I have come in contact with at Harper are welcoming and very helpful-- a special shout out to Chris R. for the great care and consideration he provides his customers
Cars To Go is a great place to buy a car. The owner was nothing but professional, made sure it was a good reliable car before taking it home. When it had a minor mess up all i had to do was call and he helped me out. I defiantly recommend it, always has reasonable prices.
Just leased my second car from Beaty and I do not see myself going anywhere esle for a car. Very professional and knowledgeable about the vehicle. Service is great. Sales person Steve Andrade also did everything he could to make the process easy.
I have been using Harper Service for almost ten years and have been completely satisfied. After working with them for so long I know I can trust them to do a good job. I highly recommend their service department for any of your car care needs.