Con artists, and inept technicians! BEWARE!!!I purchased a pair of glasses at VW at a cost of $300.00, and they never got the Rx correct! After taking the glasses to Dr. Bizer's around a half dozen times to correct the lenses, I finally gave up and relied completely on my contact lenses. Turns out that my Rx is +5, and the glasses they gave me were a -3!Fast forward to last week, I went to a competitor who gave me an eye exam and told me that I cannot use contact lenses for the next week or two. I tried to contact Dr. Bizer's Vision World about the issue again, and they refuse to do anything, other than allow me to pay almost $300,00 to put new lenses into the frames, plus charge me for another exam! The GM did say that she would take off 25%... very nice of her, since their chain competitor quoted me $40.00 to put whole new lenses into my existing frames!
1124 E Weisgarber RdKnoxville, TN 37909
From Business: Complete Vision Care. Specializing In: Diseases & Surgery of the Eye. Cataract Microsurgery, Crystalens, Blepharoplasty, including Cosmetic Eyelid Rejuvenation, G…
6634 Clinton HwyKnoxville, TN 37912
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
My family has been going to Dr. Miller for years and couldn't be more pleased. He takes his time to discuss your eye health with you and is very much on time with his scheduled appointments. Highly recommend!
I can’t explain with mere words how horrid the customer service is at Dr. Bitzers at West Town Mall. I was there with my child for about 3 hours. During this time they managed to misplace an elderly women’s paperwork (which left her waiting for an exceptionally long time). When she told them she felt like she should get a discount for her trouble they all but laughed in her face! A few minutes later another customer came in to pick up her contacts. Someone from Dr. Bitzers had left her a voicemail saying her order was ready. When she showed up they basically called her a liar and told her to come back in four days! The same employee later used a tone with me that I can only describe as abrasive. I then paid for the exam and walked out. I will say that a couple of the employees that work there are warm and friendly, sad that a few ruined the experience.