TERRIBLE CUSTIMER SERVICE!!!I was not happy with the finished product and in the middle of explaining my dissatisfaction I was screamed at by one of the employees. The owner was called in and did NOTHING! I would NOT reccomend this place to anyone.
Great products and service with great pricing. Local Knoxville, Tennessee company for over 20 years.
Terrible customer service. The older lady (who might own the place) acts like she doesn't care if you do business there or not. She was not at all helpful and actually quite rude. They do good work, not sure if it's worth the attitude you get when working with them.
The absolute worst customer service I have ever experienced!!! They refuse to fix a problem with the quality of their monograms! DO NOT order from this company. Buyer BEWARE...you are stuck with their product, even when the mistake is their fault. They don't care, very disappointed!!!
Outstanding work! The girls at Monograms are so helpful. I carry all my items here, and they always turn out great. I highly recommend!
Horrible and expensive experience. Very rude customer service, poor quality, and they refused to fix a mistake they made! When I reponded to their snide attitude, I asked, " do you not care about correcting your mistake and customer service or satisfaction?" Her response was a flat "no." Never would I recommend or return.
I love this place! They've been monogramming items for me and my family for years! Look what they did for my daughter. They are always getting new fonts and items in and all their prices include the monogram. Its definately the way to go if you're looking for a personal gift!