Outstanding honest people. Its nice to have a local business with owners that care and provide outstanding service.
SHAME ON THE PLACE, DON'T GO HERE! If i could give this place negative stars i would. I did my laundry at this place earlier this week. I spent close to a $100 doing laundry myself. I used 10 different washers for all the stuff I needed washed. When I took them out of the washer they all had this nasty smell to them. I told the attendant about it, so she smelled them too and agreed with me about the smell. I dried them a little so i could take them to a different laundrymat and rewash everything again! She called the owner and he wouldn't give me my money back. I WAS RIPPED OFF, DO NOT GO HERE UNLESS YOU WANT TO GET RIPPED OFF ������������
Excellent service each and every time I have been to this laundromat. My family and I have been going here for over 10 years. No complaints for the Laundry Basket.
We also had an issue with getting our comforter cleaned! Took it on Tues and told it would be ready Thurs. Go in late Thurs and they have a hard time finding it and then say it wasn't ready. Go back Fri and charged $32 but when i get home I see water soluble makeup stains still on it and it's all winkled like it's been laying in a ball somewhere all week!! DO NOT GO HERE!!!
Not a great place. Avoid
DO NOT USE THIS CLEANERS, TAKE YOUR MONEY ELSEWHERE! This afternoon I had the extreme DISPLEASURE of associating with this establishment. I brought my comforter to this cleaners on Wednesday morning and was told it would be ready by Monday morning. Upon my arrival on Monday the employee could not find my comforter. When I finally located the comforter myself (under a pile of random dirty clothes in a cardboard box) it had not even been washed. I was told to return at the end of the day to pick it up. When I returned the man who was working was rude and refused to give me a discount. When I paid and brought the comforter home it was still damp. Overall, horrible customer service, complete disregard for time, and a terrible experience. I will never return to New Tran's cleaners, and I discourage anyone else from giving them business as well.
I drive a little bit further to get to Dutch Girl Cleaners but it's worth it. You can't beat their prices and it is very much like a family atmosphere there. They know me by name, they know my preferences and they are super friendly.
Agreed, STAY AWAY!! (and if I could give them a zero star I would) I was a first time customer who was told how much it would cost to have some pants altered. I returned with the pants and reconfirmed the price with the same lady behind the counter. When I went back to pick up the pants she told me a price that was TWICE was I was quoted. The lady told me she would have never told me a price that low and I reminded her of our conversation when I commented on their price being lower than the other places, she told me during that first conversation they always have the lowest price and I even asked her to reconfirm the price and what was being altered to be sure there was no confusion. I feel I was misled and I don't think there was any accident on her part. The review below confirms to me that there is some kind price switch happening. I hope the owner reads this and deals with that employee because they have lost my business.
Zan and her team at the laundry basket have done an outstanding job. they were very professional and their customer service was impeccable! I will definitely be using them again. This customer is very happy indeed!
I've been going to this cleaner for over a year. In terms of cost The dutch girl is by far the best. I get my dress shirts laundered for $1.85 a shirt! That is the lowest price I have found in Knoxville, while other places I've researched we're $2:50 or more. Their dry cleaning is also very affordable. Aside from the price the quality and care of the shirts are excellent. The shirts are spot checked, starched to your preference and i get my shirts (14 at a time) the very next day. Another nice thing is that if a button breaks, they repair it free of charge. As far as customer service goes, there has always been someone available and the employees are extremely nice and professional. I have not had one problem since I've been there because if I have had a concern they have always done something to resolve the issue. I'm am very pleased with the service I've been given and I will continue to go there for as long as they are open.