Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
Had been using this shop for about 6 to 7 years and always had good and honest service with Ken and Steve, but stopped using them after a display of poor customer relations and ill judgment skills on their part. Upon running late to get finished car for a Saturday appt (for which we advised we'd be back that day to pick up), no one answered our courtesy call to them nor answered or checked the already locked business door (we did arrive probably 1 minute or so after closing time). With all the kids' car seats in the vehicle now not accessible until Tuesday morning (very inconveniencing), not even repeated unanswered calls nor posting requests to FB account regarding the situation helped. Upon our Tuesday morning pickup, Steve in the company of Ken and a customer used every excuse in the book to discount my responsible actions and counter my reputable attempts taken to advise them of the situation. I was diplomatic and polite telling them that I wouldn't be back and advised them that poor customer service and just plain out lack of common sense on their part was to blame. Like I said, I have always had good and honest car service, but this really caught me off-guard and was surprising as to their ill-posed defense. Exercising good customer service (even common sense/judgment) and just checking would have advised them that 'hey, we have one more customer yet to pick their car up.' Hmm, not even a free oil-change for the inconvenience or misunderstanding was offered. . . what a way to keep your customers!
Nov 16 at 5:50 PM I'd been having some problems with my Acura TL. As it got more noticeable, I went to my local Firestone dealership in Farragut. They thought it was more than likely a transmission problem and referred me to Speedy Transmission at 418 S. Northshore Dr. Calvin and his office staff seemed very knowledgeable and very personable. He road tested my car and then suggested I leave it overnight so he could run his diagnostic equipment on a cold engine the next morning. I was able to go on home in an old , but very clean, loaner vehicle. The following morning, I returned to pick up my car and wondering what kind of expenses I should expect. Calvin said he could not find anything wrong and suggested I go to the Acura dealership if the slight problem I was having proceeded to get worst. I was happy with the outcome, and was very surprised when he told me "no charge"! There was no charge for the nice loaner vehicle [except to replace the gas I used] and the diagnostic testing was free as well. Since I have very limited knowledge about car problems, he could have so easily charged me for something I didn't need. How refreshing to find a mechanic so honest ! I will certainly recommend his shop to my family and friends! Thanks Calvin! Louise Kinser
Great Customer Service! I was recently told I needed to have my transmission (as well as my coolant) flushed/changed after an oil change. I called seven different shops, including the dealer, for prices and each told me that it needed to be done and it would be $150+. However, when I called Speedy Transmission they immediately told me that they thought I might have a synthetic fluid in my transmission and that I didn't need to have it serviced at all (or at least not until 100k+ miles). The manager spent 7 1/2 minutes on the phone with me verifying his assumption and then explaining how my fluid would look different, how I didn't need the service, and how if I brought it by he would verify that was indeed the case and run a diagnostic on the transmission to check it AT NO CHARGE. It just so happens, that they were $30+ dollars cheaper on the coolant flush than any other shop as well. I was in and out within an hour. Simply put, they saved me a lot of money, were the only honest (and most knowledgeable) people I spoke with, and I couldn't be happier. The customer service there before and during my time in the shop is the best I have ever received at any automotive service center. I would highly recommend Speedy Transmission to all.
This is the first time I have ever had to have anything this big done on my car and I was terrified being disabled and having limited funds. I just happened to call this place and Jerry, the owner, answered the phone. I was clueless. He spent at least half hour on the phone with me explaining everything and answering questions. My transmission had been "going out" for quite sometime. I needed it fixed right and I needed a warranty to take care of it for a little while. Jerry assured me I would have both. They are wonderful to keep in touch with you during the process to let you know how things are going. John is another one I talked with a few times on the phone and he too, answered all my questions and kept in contact with me until my car was ready. I would be very happy to refer anyone to go there. They are very professional. The best part of the entire experience was picking up my car yesterday! It is like a new car. A 2001 Honda Accord and it runs like it did 10 years ago when I bought it. I think I had forgotten how bad it was. I am very happy with it. If you have a transmission problem, call Jerry or John and they will be glad to take care of you. I sure am glad I did.
I've had my vehicles in here for a couple of different reasons over the last year. A little over a month ago, I had to have brakes and new rotors put on my Toyota truck. A week or so later, I noticed as I backed up a high pitch squeal, mainly after my truck was parked for some time. My first thought was due to new brakes they just needed to get seated together and would be fine. However the noise continued until I finally took it in Yesterday. I dropped it off and left it there for the day and receive a call later in the day. They had not been able to get it to replicate, since I had to drive it there. I suggested they keep it overnight and back it up first thing in the morning. I received a call around 2 PM on Saturday at my truck was ready to be picked up. They had put new rotors and new pads on my truck. The shocking part was when they told me there was no additional charge. Each time I have had my vehicle there, they have demonstrated nothing less than complete honesty and integrity in dealing with me. I would recommend this auto shop to anyone needing auto repairs in the Knoxville area. The prices are reasonable, the work is great, but the service is outstanding!
I KNEW MY TIRES WERE IN BAD SHAPE, BUT ON MY WAY TO TAKE MY DAUGHTER TO WORK THIS MORNING MY RIGHT TIRE BLEW OUT ON THE PELLISIPPI PARKWAY! I STARTED TO PRAY AS I STEERED MY CAR TO THE SHOULDER OF THE ROAD. I WAS ABLE TO COAST DOWN TO KINGSTON PIKE, BUT HAD NO IDEA WHAT I WAS GOING TO DO EXCEPT CONTINUE TO PRAY! I SPOTTED A MIDAS SIGN AND TOOK MY CHANCES TO GET ACROSS THE HIGHWAY. AS I ENTERED MIDAS I WAS GREETED BY SHAWN WHO PROVIDED ME WITH GREAT CUSTOMER SERVICE. HE IMMEDIATELY BEGAN TO ASSES THE SITUATION AND FOUND THAT MY TIRES HAD BEEN DISCONTINUED AND THE TIRE IN MY TRUNK DID NOT FIT!! NOW WHAT WAS I GOING TO DO? SHAWN MADE A CALL TO THE OWNER BRAD JONES WHO RESPONDED IN AWAY I NEVER EXPECTED. WITH THE ECONOMY IN THE SHAPE THAT IT IS YOU DON'T EXPECT BUSINESS OWNERS TO PUT THE CUSTOMER BEFORE PROFIT BUT THAT IS JUST WHAT MR. JONES DID! I LEFT MIDAS REASSURED THAT THERE ARE STILL PEOPLE WHO CARE! THANKS TO SHAWN AND THE STAFF AT MIDAS AND A SPECIAL HEARTFELT THANKS TO MR. BRAD JONES! NEEDLESS TO SAY I WILL TELL ALL MY FAMILY AND FRIENDS ABOUT MY EXPERIENCE TODAY! I TRULY FELT THE "MIDAS TOUCH"!
We went to Transmission Corporation of America to get our car checked out. We had heard alot of great things about this shop and wanted to see for ourself. What can it hurt? All of their checks our free! When we got there they greeted us and asked us what kind of problems we were having with our car, what sounds it was making, ect. They are so nice and friendly and really know what they are doing. After they checked our car, they let us know exactly what was wrong with it and exactly what the price to fix it would be and exactly how long it would take to fix it. Then they asked us if we would like them to go ahead and fix it or if we wanted to wait for a more convenient time. There was no pressure at all. They pretty much just wanted to know what we wanted to do at that point, which was nice for a change. No story on why it needed to be done right now or that they already fixed it and now we owe(like other places). We had the work done that day and were very pleased with their professionalism and how courteous they were. We would definetely recommend this place to anyone who needs car repairs!
I would recomend AAMCO to Anyone. I was traveling from Canada to Georgia when my truck stopped pulling as I was climbing a Hill, MOUNTAIN. I called several places that was listed on my GPS and described my problem most of them told me right away It sounded like my transmission just went out and quoted me a price for a rebuild. I called AAMCO and the Guy there I think his name was Chris or something close he was the Manager he told me that he would rather be able to see whats going on before he could diagnose the problem, seeing as he was the only one who didnt just mention rebuild I elected to have it towed there. When I got there they checked out the truck and Very easliy could have stuck it to me since I know nothing about cars. He came back and said it was just a trans line that had busted and lost all my fluid. Much better than having to have a rebuild. He had it fixed and back on the road before noon that to me is worth all the gold in the world. Its good to know there is sill people out there willing to help.
I've been taking my truck to my dealership that I bought it from for about half a year and I got tired overpaying for really crappy service and they are really rude Everytime I am in there. I hear about all pro automotive center from a really good friend of mine I thought that I would check it out. When I went there they were very friendly and I felt comfortable Everytime I went in. They have me the lowest price I could find around and still do to this day and they made it very clear my estimated price was before tax and that I'd I wanted them to calculate that in at anytime they would not mind giving me that estimate too which is the first shop that has been willing to do this for me. I've been very please with all of their work and my truck runs the same as the day I bought it. I never get the run around like at other shops and I couldn't be happier taking my truck here for a very long time and I send all my friends here as well. Amazing job guys thank you!!!!
Many thanks to staff at Transmission Corporation of America. Our van broke down on I75 late on a Saturday night while traveling and Shannon took care of us immediately. He got our van towed and personally picked up my family and I at the gas station by the exit. He took our family to a nearby hotel and offered help finding a rental car the next morning. Though the repairs were an unexpected major expense Transmission Corporation of America made it as painless as possible by being so kind and courteous. They explained what was happening with our van every step of the way in detail. They had us back on the road Monday afternoon and now our van runs better than ever! Their mechanics made fast, accurate diagnosis and repairs and everyone there was so friendly! Many thanks again to the entire staff at Transmission Corporation of America for fixing our van so quickly and taking such great care of us while we were in Tennessee.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.