I absolutely LOVE Once Upon a Child! If you have children or shop for children you absolutely MUST go! Jen is an AWESOME manager and the employees are ALWAYS polite and courteous. They are more than happy to help when assistance is needed. I also LOVE that they keep the store so organized. The prices are awesome and when they have sales (which is often) their prices are even better. Great name brand clothing that often has tags still attached. It is imperative that I budget carefully. I visit the store on a regular basis and I trade in clothes as well. They remember me when I visit and I'm not simply another face and that means so much. I am definitely not being paid or given a discount to write this review and I will be sad when my children outgrow the store. If you have never been to the store...I strongly encourage you to try it out!!! : )
Many, many items available for purchase, and the staff is super helpful. They usually sell for half of the retail price, so you can always get a good deal.
We have spent thousands at this store and would have continued to do so. Not anymore. My mom returned some merchandise and the worker didn't know proper procedures for giving store credit. She gave her the receipt she originally had back and wrote on it and my mother held on to it until she went back. So we each went to the register during our return trip with over $100 in merchandise and they would not honor that $12.50 credit that they had written out for my mother who didn't know any better. I had already paid when I realized what was going on, but that will be the last money I will spend with them. They have never been very friendly or helpful there and it stays messy so it's hard to find anything, but I am usually easy going and can put up with a lot. Not now. They will rip you off at the first chance they get. Go across the street to the weepeat boutique instead. Better deals and better quality clothing than this store. Seriously don't waste your time and money, they don't deserve it. They are horrible people to deal with and have absolutely no customer service skills.