Michael (Mike), one of the partners of the business, has a terrible customer service attitude. In addition to laughing at my serious concerns both on the phone and in person, he wasn't concerned at all about the way we felt we were being treated, our Better Business Bureau complaint, or our AAA complaint--all of which we filed against them. They took my personal information and signed me up for a car care credit card without informing me of the terms of service or giving me any information about the card (before my car was repaired). In fact, I didn't know I'd be receiving a card, I thought I was getting pre-approval for a bank loan. They never emailed me any documents or written/printed estimates, either. You can get this kind of work done anywhere else for much cheaper, with the same warranty.I'd advise everyone to be wary of this business and their vague practices that will leave you surprised and upset, not to mention the poor, obviously untrained customer service they practice.
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From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, ove…
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I was referred to Transmission corp by NAPA Iron Clad warranty Dept...while I would never again recommend or buy a NAPA product insured by Iron Clad warranties... I am recommending this shop... they fell into a bad situation... Michelle help resolve the issues I encountered with Iron Clad ... she was able to step in and reach higher management and resolved my oroblems...Michelle had spent 3 weeks with Iron Clad and it was going no where... she then contacted higher management at NAPA and resolved the issues... she was available after hours and updated us on the process each step of the way ...All the employees are extremely professional and friendly... they went out of their way to be sure I was satisfied...I felt the shop was honest, thorough and not looking to price gouge.. if I should need their service in the future I will be going back to Transmission Corp of America in Knoxville, TN...
I have lived in Knoxville all my life and my parents have been doing business with Transmission Corp for a few years. I had a issue with my front suspension brought it to them and they had me back on the road safely & quickly. HIGHLY RECOMMEND the team here. They have a true concern for their customers
They were quick and very friendly and not too expensive.if I'm in this area again and need work done on my car i will go to them.
This is the second transmission I have had done. This time was an 08 Nissan. The price was good and work was prompt. The only issue I have is they didn't honor their coupon. The coupon said 10% off all parts and labor they only took 10% off the labor said they couldn't take it off the parts. Too bad John seems like a good guy but needs to honor all coupons. It WILL NOT stop me from returning.
sometimes customer service is as important as quality workmanship. julie and trans. corp. on clinton hwy provides both! i have had to have the flameduckmobile in several times for service/repairs and they have never let me down. in my opinion, they do go above and beyond to make the customer happy. yes, i will continue to use trans. corp. as my service provider.
Absolutely ridiculous. We had a transmission replaced less than 13 months ago, now they are saying we need a new transmission. Since our paperwork was lost during the craziness of our move, no compensation or even a simple apology. If a company cannot keep their own records of the vehicles they work on.... well this is just not a reputable company. Please save yourself the money... head on over to another more reputable company, don't deal with the headache and lack of vehicle, we are dealing with.
Great business!! Brought in my fathers Yukon XL Denali that had the transmission MELTED! Jerry and his professional team did a 200/10 job building my new transmission. We picked up the Denali in less than 3 days. It has over performed in ever aspect.
Powertrain Solutions is a great company to do business with. I have sent many vehicles there and have always been pleased. They get the job done and at a price lower than expected. Chris has great knowledge, especially when it comes to transmission repair.
Friendly ,very professional,and saved alor of money. Good location looked around and talked to other shops towwd my car for free