I unfortunately have been using American Boat Center for the past several years for winterizations and to get my Boat sea worthy for the summer. Each time I pick my boat up it is full of grease stain on the interior, exterior, and also step fenders on the trailer. Last year I did call them to let them know and figured after getting it back this year the same filthy way that this is the way they do business. Each time I bring my boat in they Always call me to SELL me additional work they say needs to be completed and even though their prices are VERY HIGH I always have them complete the work so I wont have a problem while out on the water with my family. This year summarize cost $588.which included other work that was Sold to me to make my boat sea worthy. Today I took my boat out for the First time this summer and the boat would not stay running and eventually it would not run at all. We were stuck about 10 minutes from the boat ramp and after several hours some nice boater stopped to help and towed us back to the ramp. This is not a reliable repair shop so if you don't want to be stranded on the water stay clear of the service department. My boat is 19 foot with a 5.0 motor. TWO THUMBS DOWN TO AMERICAN BOAT CENTER SERVICE DEPARTMENT.
The crew out at American Boat Center is wonderful. I have been dealing with American Boat Center for years and they have the best sales, service and pro shop possible. If you need anything at all, ABC is the place to go. I bought my Mastercraft there, have used their sevice department and buy all my watersports equipment there. They have the best pro shop prices and the best selection. The service and parts guys are excellent and I trust them to get the job done right. Stop by and look around, I'm sure you'll be impressed as well.
Top Notch Service! American Boat Center and the crew over there are excellent and knowledgeable! I highly recommend their service department and their showroom is second to none.
Service dept integrity very poor! Took my sea ray to have motor pulled due to hole in Y pipe which needed repair. After picking up boat noticed the carb stud (bolt) which protrudes up and out top of carb was missing, so I thought. Soon realized the carb bracket on top which stud screws into had been snapped off of carb (likely a hoisting chain got caught on it). No way to now secure flame arrestor and plastic cover without replacing carb. Sea Ray of knoxville would not take responsibility for the damage and claimed I was aware it was broken and just trying to take advantage of them. Beware, this unethical attitude is likely prevalent throughout all depts of the dealership!!