Here is my experience. I don't know if it is the norm or if it was an anomaly but I felt like it should be shared. I am new to Klamath and so didn't know who is reputable or not . .. saw that this jeweler had good google reviews and I had a ring with a small diamond missing , The store itself is clean and bright , and the staff personable and friendly. There were customers coming and going , which showed me that the locals had confidence in this store. I left my ring and they called me with a price. I thought it was high . the repairs that they were making came to almost a third of what the ring had cost me and the small missing diamond was one of 8. .. but I went ahead and okayed it . They called me when it was supposed to be ready and let me know that they needed more time. I approved. The day that it was supposed to be ready I never received a call so I went in. It was done, and they did a nice job. I had discussed with them that I wanted a credit for the band of gold that they had replaced.. and was told that they would have that ready for me and weigh it out in front of me so that I could see the weight.. but I guess that they had forgotten that as the old piece was not there and I had to mention it and have them go and retrieve it in order to get credit. I left a second ring with them to be cleaned and to have the jeweler look at to make sure that it didn't need any repairs. When I went back the next day I was told that 4 of the 5 stones were loose and that it would cost over $140 to have repaired. I declined as I hadn't noticed any loose stones and thought I should get another opinion. The girl asked if I would like the red ink removed from the ring which was marking the "loose" stones. I said yes. She went to clean it and then came back and told me that the carriage underneath the ring had a crack in it . It would be an additional $45 to repair. So now it was going to cost $185 total. At that point I told her that maybe I would have them go ahead and repair it but that I was concerned as to why the jeweler whose job it had been to inspect the ring had not mentioned that . She asked if I wanted to speak to a manager. I didn't feel like that was necessary but a sharp eared manager came over anyhow. When I explained that I was disappointed that a professional whose job it was to look over the ring had failed to notice a defect that was so obvious that the girl that was cleaning the ring saw it , his response was that it was human error.. that they have a lot of traffic and were very busy. I immediately took the ring and put it in my pocket and walked out . "Too busy " is never an acceptable excuse for subpar work. I immediately took the ring to another local jeweler. She showed me .. unlike the other jeweler who told me ..that all of the diamonds were very secure except for one.. and yes there was a crack in the carriage. Total cost to repair ? Under $70. I'm glad that I got a second opinion... wish I had a second opinion with the first ring.
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Holiday is awesome I have been going to them for about 10 years now and they have never disappointed me at all.. I had to go in there on 12 /18/14 to have some pendants mounted with some Opal I was quoted 25 a piece to have some mounted which I thought it was reasonable and they did it in about 15 min then hey didn't charge to have them done. The sales people r very nice... I would recommend this jewelry store to anybody .. plus I travel 90 miles to go to them why..bc I trust them..