I have been banking with Pacific Crest for more than twenty years. During that time I have watched their products and services evolve on pace with customer demand. Throughout the years I have also dealt on and off with other banks in Klamath Falls. After experiencing products and service from many different providers I have found the difference: customer service.When I say “customer service” I do not mean availability. Pacific Crest has the same online, mobile banking, and customizable features as anyone else in the game. When I say customer service I mean the difference between an institution that tells you “This is how we do it”, and Pacific Crest, who asks “How can we do it for you?” Pacific Crest understands customer service, and it shows. Do not be a banking customer of an institution; bank with Pacific Crest, and be a member.