I like to thanks to the all team that works in this offices. For the exellent service they provide me on May 19 and 20,2015.Especially to the Nurse Ms. Wendy V.for the great level of custumer service. The patient and the smiles she give me. Ms. Wendy is a great professional. God bless you.
825 7th StClermont, FL 34711
So far the dentures seem to be of OKAY quality (practically free so I wan't expecting Grade A quality) but good luck trying to talk to an actual human being on the phone! They don't communicate well at all!!I was scheduled to have extractions and an immediate denture put in on Wed, April 9 at 1:00. At my consultation the week before I stayed an extra HOUR after my appointment was done to confirm that 1:00 was the correct time since the Doctor told me to plan to spend the day yet the receptionist said 1:00. So Wednesday at 1:00 I show up and they take me back and am immediately given dirty looks because "We've been trying to call you and your emergency contact all morning" I didn't have a single missed call, nor did my emergency contact. I never really found out what happened to delay my appointment. They either lost my impressions are screwed them up, but they didn't specify because they tried to make it out as my fault for not being there HOURS before my scheduled appointment. So after a few shed tears on my part and a half assed apology on theirs, they told me to come back the next day and we'd get it done. Thursday at 10:00 I show up and everything goes smoothly. My teeth are pulled and the dentures are placed in. Of course they're not perfect, that's to be expected and why you are supposed to have follow up visits to adjust your dentures. I was told verbally and in writing to return the next day, Friday, between 8:30 and 10:00 for a post op visit. I get there at 9:00 and THE DOORS ARE LOCKED. Nobody is answering the phones and there doesn't seem to be a soul in the office. No other patients were showing up, looking confused like myself. I called corporate office in Jacksonville and WAS HUNG UP ON! I've left several messages and have yet to receive any reply. My bottom dentures are causing me a great deal of pain and are supposed to be adjusted within 48 hours of receiving them....HOW is that supposed to happen if they don't answer their phones and schedule my appointments on days that they are closed?OH! and for my initial consultation the week before, my appointment was at 8:00...I wasn't even seen until NOON! A FOUR HOUR WAIT FOR A FREAKING CONSULTATION. The doctor is arrogant and doesn't listen, just waits for his turn to talk.If you value your time and don't enjoy being lied to and inconvenienced then STAY AWAY FROM THIS PLACE!