Worst medical office in central florida. Bad service, Bad management, Bad cleanliness and HORRIBLE schedule handling
Head office manager/receptionist is rude. After they called the day before to tell us our copay and tell us everything was set they informed us when we arrived that we needed doctor referral and that they hadn't received it yet. After my husband stated that they didn't tell us that she said I don't that what your arguing about I told you what we need. Then as my husband walked away she sarcastically said you're welcome. Never coming back to Simon med!
Had a CT scan scheduled 2 weeks out then day before appt my insurance was still not approved for visit, I had to reschedule for 2 weeks more in May, can't believe they didn't take care of the insurance prior to my appt.
El personal de la recepción es pésimo, te dejan muchos en espera, mi cita era a la 10 am y van hacer la 11 am y aun no me han llamado.
Came in at opening. Was told to come back because they couldn't do X-rays until later in the morning. Came back and was told there was a 2 1/2 hour wait. Since there are no appointments made for X-rays, I had no choice but to wait. Never again. I'm totally unimpressed with the office and the service.
Service wait is exceedingly long radiological tech needs to use active listening skills. Front desk were friendly.
I went in for a xray,signed in at 8:15,didn't leave until 10:30, I heard the front saying after I had been there for an hour "now I will register the xrays" Since I work in the medical field I'm assuming,maybe it's because they don't make any money on xrays, then they are Low prority, Simon Med should really consider having a tech for walk ins and x-rays.
The girl that sits in the middle chair where you check has horrible customer service skills. I will not come back to this place because of her. They need to hire people who have that have a smile and good customer service skills. They need to fired that girl who sits in the middle chair when you check in!!!!!!!!
At 2:58 I parked in front of this location fastening cause I work nights to spend over 200 cash in labs and door was locked. 3:01 patients leaving and I was invisible. Door says 3 pm should be 3pm
Just walk in today for X Ray. Worry about the negative comment since my Mom can't wait for long due to spine surgery. It is crowded about 30 people in a small room. Clerk told me we have to wait about 1:30 to 2 hrs and we have no choice but waiting. But after 40 mins we are done included a CD for doctor. Not bad at all.Maybe somebody has a bad day but with us this is a very good experience with this location. thank you to the X Ray technician (he was very nice)