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(407) 933-0055Visit WebsiteMap & Directions302 W Vine StKissimmee, FL 34741Write a Review

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General Info
Visit your local Pep Boys Auto Service & Tire Center on 302 W Vine St. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
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Services/Products
Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturerā€™s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
Brands
AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
Payment method
cash, check, diners club, master card, visa, amex, discover
Associations
AAPEX,AASE,ASE,Car Care Council,Women in Auto Care
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Reviews

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DB
Douglas B.

11/29/2013

Overall

DO NOT, DO NOT, DO NOT USE THESE PEOPLE IN KISSIMMEE!!!! THEY ARE UNKNOWLEDGEABLE AND WILL TRY TO RIP YOU OFF!!!!!!!! On the Wednesday before Thanksgiving (11/27/13) we had an antifreeze hose problem on the Florida Turnpike of which we were able to get temporarily fixed until we got to Pep Boys in Kissimmee. It took them about 45-60 minutes to get the car in and look at it. I can understand that because of us just showing up. However, they told us a radiator hose was shredded AND the thermostat was shot. I couldn't believe it since we were able to use duct tape to temporarily plug a hole and my engine temp gauge was holding steady just below 200 with a new gallon of antifreeze. Next they told us they couldn't get parts until Tuesday of the next week!!!!!! Now, we have a VW Routan (minivan) of which I know (and I am not a mechanic) that has a Dodge engine of which they should have the parts in their store. They were adamant that they could not fix it until the following week. I asked if there was a way to by-pass it and they said no. I paid them their $45 fee and had them put my minivan in the parking lot. We called AAA for an alternative option. While waiting for the AAA person to show up, I looked under the hood at the situation. The duct tape we put on it was still intact; so I know they didn't look at the leak carefully. I was able to determine that it was just a small leak, but still a problem. The AAA person(Clyde of Dellwood Service) showed up and WAS VERY HELPFUL!!! I put a clean patch of duct tape on the puncture and was able to follow Clyde to the tow service he worked for which is Dellwood Service, 2112, N. Main Street. It was about a mile away. Clyde waited around until a relative showed up from Palm Beach Gardens which is about 2.5 hours away. Clyde said that Dellwood has a great mechanic and would give us a call at 8:00am Friday morning. Sure enough, we got a phone call at 8:00am and with an estimate of time to repair and a cost. 2.5 hours later, I get another call from Clyde that the car is done. Dellwood Service is awesome!!!! Michael, the mechanic, showed us the problem (of which I exactly thought was the problem) and shared with me that he was able to get the part from the local Dodge dealership of which they had a total of 6 of them!!! The PEP BOYS mechanics were TOTALLY IGNORANT OF THE PROBLEM!!!!! I think they just saw VW on the car and assumed there was no way to get parts quickly. They did nothing other than pull the van into the bay and lifted the hood. NEVER EVER, EVER, EVER USE THIS PEP BOYS PLACE!!!!!!!! Take all of your car issues to Dellwood Services on North Main; they will treat you right.

Details

Phone: (407) 933-0055

Address: 302 W Vine St, Kissimmee, FL 34741

Website: http://PepBoys.com

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