Napleton Chrysler Jeep Dodge Ram
1460 E Osceola Pkwy, Kissimmee, FL 34744
Napleton Chrysler Jeep Dodge
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If I could give zero stars I would. Normally I drop my vehicle off talk to a live person and wait until I get called back. This time I specifically set an appointment for 1130 dropped my car off before they opened and placed my key in the night drop. When they opened I called and let the receptionist know where my key was since the service department never answers their call she said she would let them know. Called back at 1pm told I would be called back. Called back at 330pm to be told I would be called back again. To my surprise they had done NOTHING on my vehicle and stated they operate on first come first served basis even before appointments so it did not matter that I had an appointment. Thank you for being a typical dealership providing the worst customer service, using the excuse of there only being a few people staffed should not excuse your awful practice of disregarding appointments. The least this dealership could do is callback their customers when they realize they won't be doing what they promised instead of calling them back an hour before they close. Will not be bringing my vehicle back here.
Christina F., we regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd be willing, our serviced manager Brian Peterson would like to speak with you at (321) 248-3931 to discuss ways to improve your experience with Napleton's Kissimmee Chrysler Dodge Jeep Ram moving forward. Thank you for your input, and we hope to hear from you soon.