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Sales - Service - Used - New - Cars - Trucks - SUV

Business Description
View Our Inventory Online! Quality New & Used Cars - New & Used Trucks - New & Used SUVs. Parts & Service Available. View our website to see our Online Specials. Service & Parts Department Open on Sundays. Home of the Lifetime Warranty. New and Used Cars- Trucks - SUVs. inventory available online.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Payment method
discover, master card, visa
Location
Located on the Southeast Corner of E. Osceola Pkwy & the Ronald Reagan Turnpike
Neighborhood
Marydia
AKA

Napleton Chrysler Jeep Dodge

Social Links
Categories
New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, New Truck Dealers, Boilers Equipment, Parts & Supplies, Heating Equipment & Systems
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Reviews

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03/05/2017

Overall
Expertise
Professionalism
Selection

If I could give zero stars I would. Normally I drop my vehicle off talk to a live person and wait until I get called back. This time I specifically set an appointment for 1130 dropped my car off before they opened and placed my key in the night drop. When they opened I called and let the receptionist know where my key was since the service department never answers their call she said she would let them know. Called back at 1pm told I would be called back. Called back at 330pm to be told I would be called back again. To my surprise they had done NOTHING on my vehicle and stated they operate on first come first served basis even before appointments so it did not matter that I had an appointment. Thank you for being a typical dealership providing the worst customer service, using the excuse of there only being a few people staffed should not excuse your awful practice of disregarding appointments. The least this dealership could do is callback their customers when they realize they won't be doing what they promised instead of calling them back an hour before they close. Will not be bringing my vehicle back here.

claimed iconBusiness Response03/09/2017

Christina F., we regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd be willing, our serviced manager Brian Peterson would like to speak with you at (321) 248-3931 to discuss ways to improve your experience with Napleton's Kissimmee Chrysler Dodge Jeep Ram moving forward. Thank you for your input, and we hope to hear from you soon.

This listing has been claimed by a business representative.
Edited: 02/23/2017
Overall

Lydia was very excellent salesperson. Helped me to choose the car I like, her treatment of me is very good.

Edited: 02/23/2017
Overall
La atencion recibida por el se...

La atencion recibida por el senor Victor Manuel ha sido muy extraordianrio nos sentimos muy content y muy complacidos con el tiempo que nos dedico.

Edited: 02/23/2017
Overall
Everyone at Napleton went abov...

Everyone at Napleton went above and beyond to make an otherwise stressful experience one where I left with the car of my dreams. Thank you!

Edited: 02/07/2017
Overall
Fred was professional and cour...

Fred was professional and courteous. He was knowledgeable about the product and helpful during the sale.

Edited: 02/07/2017
Overall
Great customer service provide...

Great customer service provided by Chris and Megan. They addressed our concerns and represented Napleton with excellence.

Edited: 02/05/2017
Overall
Hector Rivera is a very nice a...

Hector Rivera is a very nice and helpful sales person. Victor Manuel is a very understanding and considerate manager. I am happy with the service they provide.

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