I took my ipad at 1030am to repair my cracked screen . I was quoted 100.00 then I was asked what color whit or black for the frame I wanted white because that is the original color. Fine I proceeded with my day. I recieved a phone call at 2pm .. 3.5 hours later stating that they do not have white so my options are black or come back when they have white in stock. Now please tell me how inconvenience this is so I asked for a discount of some sort due to them not having what I wanted in stock and for calling me 3.5 hours later instead of calling way sooner. They bluntly said NO . So rude not even a tax break. They need better customer service and need to know when your in business. Your suppose to satisfy the customer by all means. Oh and btw they are super overpriced with all they sell. Jesus is one of the employees.. I wish I had read thr reviews on here. Because I would have NEVER given them any business.DO NOT GO HERE.
BAIT AND SWITCH! Asked what price I got online, and they said it would be $10 more, but gave no reason. Then did all the check on my phone, said it was good, just needed a new screen. After I leave, I get a call saying they ‘forgot’ to check my battery, and now my charging port is broken. I charged my phone that morning with no issue and brought it in with full battery. They asked if I wanted them to go ahead and fix it and charge me. I said no, not to work on my phone at all. When I got back to the store, my phone charged perfectly fine with my Apple charger. They are a FRAUD and just trying to get as much money as possible. SCAMMERS!
By far the best place ive been to awsome customer service ....best price around town i deff recommend this place to anyone in the orlando or kissimmee area!!!!!
Absolute worst experience. If I could give this store location 0 stars I would. The manager Stephanie is very deceitful. Sold me two phones under a "bogo" promotion. 5 bills later still no promo. I called numerous times to both the store and corporate customer service. When I finally spoke to Stephanie last month she hung up on me. Called back and requested another manager and no one returned my call. I just spoke with corporate again and was told when I purchased the phones there was NO active promotions. Stephanie sold me on a promotion that expired! I'm so upset and frustrated. I had it escslated and hopefully should be manually credited so I'm not suck with a $200 bill every month!
Had a Great experience at Love My Phone. Brandon Cooke the manager went WAY WAY Out of His Way to Help me fix our phone! Great customer service very friendly and I will keep coming back. Brandon and his Team really helped me out! THANK YOU!
Flawless crew! Don't go anywhere else. If you need to fix your phone...Call them. NOW lol you won't regret it.
Very friendly, excellent customer service. Great employee Carlos you Rock..... Thank you for your help
If you looking for terrible service and people that are just trying to get you in and out and make you spend more money than you wanted go to Apple, Best Buy, or Ubreak it We fix it. If you real quality service and knowledgeable help that won't make you feel like you just bought a new windows go to LOVE MY PHONE. BEST SERVICE AT GREAT PRICES. Plus they know exactly what they are doing.
Excellent, friendly service after dropping my phone into the pool :( highly recommended for any holiday mishaps!!
The best and only place to get your phone fixed around here In less than 30 minutes !!! They do an amazing Job!!