Ulster Animal Hospital

I have never been treated so poorly by veterinary staff In my life . Ulster animal hospital is by far the most unprofessional . Rude, nasty non compassionate facility I've ever had the unfortunate pleasure of taking my dog to . For an " animal hospital " they are by far the worst in this area , when you call about an emergency they are bothered they aren't happy to help all they care about is leaving at 6:00 on the dot .They don't care about their patients or their patients parents . It doesn't matter if it's an emergency they will not help you out . Pets are family they are your best friend they brighten your day and help you through your worst of times .& when they need help we will drop everything as pet parents to provide the help and the care they both need and deserve . Ulster animal hospital has not only showed poor customer service , from their secretary but even worse client doctor relationships. Our dog was diagnosed with glaucoma , this past summer ,& we were refered to a specialist, upstate veterinary , they are amazing at what they do ,& they told us to bring max to our regular vet for pressure checks . I brought max in for his appointtment , & they use a elevated table ,& put a rope around his neck , I had to ask more than once to please loosen the rope since my dog was clearly choking , again he was treated poorly , practically suffocating , the visit ended with the doctor telling me his pressure was sky high , immediately worryinging myself and my boyfriend. So we brought him to upstate ASAP ,& were told that any slight " pressure on the neck will result in his eye pressure to be elevated . I'd say we were shocked , how could " professional " vets not be aware of this information ,& think that's it's acceptable to have a rope tied so tightly around his neck that I had to say something
They do not care for your four legged family members they only care about walking out of that door at 6:00.

I have only heard good things about Dr. Tremper but I can't comment having not seen him. Communication between the rest of the practice is, however lacking.

I took my cat in for routine shots and was charged for a Leukemia shot which my cat never received. (Dr. Parker decided that my cat didn't need the Leukemia series since she is an indoor cat.) This billing error only came to light when I returned for the distemper booster and another vet Dr. Motler gave my cat the distemper booster mixed with a Leukemia shot which necessitated a third visit within 3-4 weeks to be effective. I was not consulted before the shot was administered or I would have refused since I was traveling abroad at that time which meant I would have to start the Leukemia series all over again. I have been refunded for the initial never received shot but told I said my daughter would bring the cat back for the Leukemia booster. This was an outright lie since my daughter was traveling with me. My advice is if you go make sure to discuss what your pet is getting up front and make sure that is what you are paying for on the way out.

they are friendly great with the animals and reasonable prices