Tranquility Nail & Spa
1377 Ulster Ave, Kingston, NY 12401
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I was at Tranquility Nail and Spa. My very first time for a regular pedicure, nail fill and eyebrow wax. The tech that had her pens equipment are quite nasty. I asked the tech how much is my total. She said my total was $68.00. I went to pay and she took my credit card and said my amount was $112.00. I was in shocked to say the least. I questioned her and she told me that I had a gel pedicure and fill, keep in mind, I didn’t had a full set. This is definitely a lesson learned to ask for price before I get service.
I’m from SC sand came and had a full gel nail set done with gel polish. Despite that I asked for acrylics the tech said gel was better. I accepted the up charge. I am now standing here with 3 out of 10 nails still on. When I called the salon they told me they don’t do refunds but may be able to fix them depending on how my nails look but if it wasn’t their fault they wouldn’t fix them. So least to say I don’t have time to get them done again because of the holiday and I leave Tuesday morning yet they want me to sit there for another 2 hours for a crappy manicure. What a waste of $75
I went for ANC, the placed seemed nice and professional at first until a male with large glasses there started the process of doing my nails.
I had to ask for my cuticles (which were in bad shape) to be groomed. He was using the electric buffer to push my cuticles down amd was making them look even worse. When shaping my nails (which I like square with a round edge), he made all of the ends of my nails slanted...literally slanted like a slope, my nails were cut very unevenly in length as well (some long and some short). When I politely asked the guy to reshape ALL ten fingers because my nails were all oddly shaped at the edges, slanted and uneven, he started to man handle my hands and became VERY rude and rough with me! Roughly throwing my hands aside after he was done with each one. After dipping my fingers in the ANC powder, in order to knock off excess powder, he would flick me very hard directly on my knuckles of each finger he was working on as if to intentionally hurt me.
If you ask nicely for tweaks to be done to your nails so that they look how you want them to look in order to be happy with them, which you are paying for, you should not receive the type of attitude and treatment I did at this place! I will NEVER go back to this place, not even to give another person a chance.
Was a regular coustomer for over a year ! Went in on a Saturday to get my nails done gel nails and polish that usually last till I go again this time they started chipping and looked horrible. So I went back maybe 6 days later and they wouldn't redo for free I paid $50 for a service that lasts at least 3 weeks usually. Well I won't be back in sure someone else wants my business ! Don't shit on your coustomer!
I am 70 years old and go for pedicures since it's very difficult to bend myself into positions to reach my toes (after a hip and knee replacement). There's nothing wrong with 'vanity' but it's not the reason I go for pedicures. I go to have my feel and legs feel better and to be treated with a modicum of respect (as an 'elder') This does NOT happen at Tranquility . I did find the atmosphere pleasant and much cleaner than other places I've been to in Kingston, but my 'technician' - ( a young woman) was rude; insolsent; checking her 'device' and speaking in another language during my entire 'pedicure'. My polish rubbed off from one nail in one day (she put on many layers very quickly). and since I was passing through again a week later I went in to ask if they could fix it. I got the same person who again, has NO PEOPLE SKILLS! This is a service industry, and a SPA, and it's important to treat people with respect. This DID NOT HAPPEN! I'm never returning.
Amazing, alike most businesses they get busy and have to make priorities since they only have 3 full technicians. But they do the best they can and always try to make me and most other customers. The building it set up so uniquely, lots of Buddist decor and the most comfy couches. Over all my favorite spa/Nail salon in Kingston !
I was the first client to enter the building and i signed the board for a fill. 3 girls come After myself and say they need pedicures. There are 4 techs. A forth woman enters for a pedicure. ALL the techs including the one who does my type of fill bypass myself and another woman to do the pedicures.!!! The woman who knows how to do pink and whites should have taken myself and the other tech could have assisted the 3 while the forth pedicure waited since she was the 5th person to enter the building! This place does not deserve a single star but since you can not leave a comment without giving one I had to. This has happened to me before but will not happen again! You have lost my business!! One too many times for this nonsense. The place ran better when the husband owned it!!!
The worst pedicure I have ever had!! I only chose a one star rating because it required me to in order to write a review. I left the salon after having a pedicure to do some additional shopping and the more I walked the more my feet stung. I looked at the bottoms and she shaved my heels so much they were bleeding. When I went back to show them. They were closed. I took pictures with my IPhone and returned to speak with the owner. The person who gave me the pedicure denied doing it and the owner told me to go to the Dr. I demanded a refund after 20 minutes of arguing with her. She finally offered me a gift credit then I told her after the way I was treated I would NEVER step foot in her salon again. There are about 20 other nail salons in Kingston believe me I'll be doing my business with one of them!!!
I have been seeing my nail tech for a long time. She recently started working at this shop and so this is where I go now. It is so big, clean and relaxing. They have all kinds of services and I enjoy going there to be pampered, I get my nails done, eyebrows waxed and from time to time a pedicure. I suppose I am lucky to have found a technician that listens to me, takes her time and is excellent at what she does. I am a forever customer of hers. I like Tranquility Spa but truthfully I will just go where ever she is. Her name is Ha and she's great!
I don't understand why anyone likes this "spa." The facility is dirty. The seats are stained and the workspace is dirty. I had gel nails removed and the manicurist did not allow my nails to soak long enough therefore scraped the polish and part of my nails off. As if that was not bad enough, he then used the ELECTRIC DRILL to smooth them. I told him my nails were very thin and asked him not to use the drill to which he responded, "It's fine." All I was thinking at the time was "You are going to loose a customer because I'm not going to have any nails left to polish." Just when I thought he was done making my natural nail as thin as he possibly could - he sanded them with the course emery bock.
While "shaping" my nails the manicurist was not even looking at my hand but staring at the front of the store. As a result, my nails were crooked. The gel polish was applied to my nails as well as the skin around my nails! Sloppy, sloppy, sloppy!!!
Also, almost the entire time I was getting my nails done the man doing my nails was speaking to another worker who was clearly upset. I could not understand what they were saying but she was clearly livid. Instead of being professional and crating a calm welcoming environment I felt very uncomfortable with all the anger being displayed.
A different person waxed my eyebrows. I have a scar on one eyebrow. I tried to explain how I wanted my eyebrows waxed because of the scar. She cut me off each time I tried to speak saying, "I know. I know." Well she didn't know. They were shaped incorrectly.
Let me preface this by saying I am not a picky person but if I am paying a significant amount of money to look nice, I would expect the end result would look actually nice! Tranquility is the WORST nail salon I have EVER been to. Avoid at all costs! I went in about two weeks ago for a French Tip manicure. Mind you this cost almost 50 dollars with tip. A week into wearing it SEVERAL nails were lifting so I went back and got a fill thinking I would give them a second chance to do a better job and fix the problem.. Not only do my nails look TERRIBLE, but the look worse than I started with. Now I have to have them removed and a new set put on because these look so god awful: There are red rings at the base of my nails where the fill was not properly done which looks extremely tacky and generally absurd. There are also LARGE bubbles in the acrylic!
02/06/2012Provided by Citysearch -
This place is miserable. The receptionist in the front has the cattiest attitude ever. She should not be allowed to serve people... she could not care less about anyone who comes through the door. I go there to get my eyebrows waxed (actually, I HAVE gone there, but I will NEVER go again) and every time their crappy wax touches my skin I break out. I've been there twice (I thought the first time was just a fluke) and I'm DONE. Not only do you get attitude, the inside of the spa is the tackiest place EVER and it makes me angry to give my money to such a cranky receptionist. OVER IT.
06/02/2011Provided by Citysearch -
Horrible. Very inconsiderate. I specifically asked for a female tech and they gave me a man. Then after I made a big stink they offered me a woman- but I was angry at that point and did not want to give them my money. They obviously had women techs available when I was there. They were very rude.