Was ignored by the entire wait staff and when we finally got to eat the food was lukewarm. The waitress we spoke to laughed at us when we told her the food didn't seem fresh. I have been many times before but now it seems like every time I go someone is rude and the food isn't hot. I can find a better place to spend my money.
This is my favorite Mexican food. Very authentic flavor. Very fresh. Try the table side guacamole! They also have a salsa bar.
We have eaten at El Ranchito located at 4368 W Stone Drive many times and have always had wonderful food and service.On 08/29/2015 was the last visit because of how a customer with a 'Service Dog' was refused service. How sad -- they even had a hand written a notice that states 'No Pets Allowed' as soon as you walk through the door.To refuse service to anyone with a disability is against Federal Laws and I hope the restaurant will make some changes. Until then, we will not eat there!!!I did give my phone number to the visually challenged friend and I hope I get a call. Would love to take these ladies out to eat where the 'Service Dog' is allowed.
Excellent food and service every time. They have a kind staff that is more than happy to take care of any need you may have. Food is wonderful and always quick. It comes out hot and is definitely the best Mexican food in town
David C. -the 'manager' is the owner...she bought into the Salsarita's franchise. That's probably why you didn't get a phone call. Check her track record with the Salsarita's in Johnson City. She blew it big-time there! Totally turned that business into ashes! Lost it with the bank that bank-rolled it for her....lousy management by her and being rude and hateful to her patrons dining there cost her that store! She's on a roll, though! She still has the one in Kingsport but it's on it's way out! She's doing the same business management style there! Won't be long before it bites the dust! Hope someone reopens it who loves what they do and treats their customers with respect & friendliness! Too bad about things until then -Salsarita's food is great. The present owner is the ONLY problem!
Good food. Poor management. Manager ran the cash register and rang up our family order. I pointed out to her that she overcharged us and her reply was that she did not know which side went with which order. She was unwilling to make things right. I called corporate and they said they would have the local manager call me. It has been a few months now and still no call. Have not and will not return, ever! One star for the good food.
I love Molcajetes. I won't go to another Mexican Resturant in Kingsport.