Pool and Spa World employees are friendly and knowledgeable! Everyone there is willing to go the extra mile to make your stop a pleasant experience.
Serving the Kingsport Area.
From Business: RecDirect Factory Outlets is a US based manufacturer that brings to your home the quality and comfort of a large array of leisure products at a whole sale price. …
I have had a pool for about a year now and they have guided me through keeping it safe to swim in.Great people very helpful in providing directions …
Terrible customer services and after they installed the pool, we've had nothing but trouble! No No !
They don't deserve the one star but this site insists on a rating.LPI requested our service on warranty work for a product in a town near by. After telling Justin, who ordered the work, that the Not To Exceed would surpass the $195 he issued, he told us not to worry about it, they would cover the increase. He assured me that it wasn't an issue, he'd take care of any increases. It was made explicitly clear to Justin that the only way we would take this job was if we were to paid by company credit card upon completion. Again, Justin said that was not a problem.On 4-21-14, we did the work, the bill exceeded $195 as suspected, and Justin told me 'no problem, I'll connect you to accounts payable.' Once connected to accounts payable, I was sternly informed they do not, under any circumstances, pay with a credit card. Jeff, the new customer service manager, went so far so to tell us that we exceeded the NTE, that our hourly rate is too high because, as an example, his wife doesn't make as much money as we are charging and she is a nurse. Seriously. He then went on to dispute our mileage fee and the travel time we charge on all out of town work. Jeff then told us that we would only get paid the $195. He couldn't seem to grasp the concept that our first hour, the initial service call, is a slightly higher rate than each subsequent hour. He couldn't seem to grasp that while google maps may show mileage for their route, actual mileage can vary somewhat based on detours, rough road conditions causing the tech to use a different route, ect. Round and round we went with these guys, all the while they continued to tell us how much we should be charging for our work. We finally received payment on 5-16-14 for $195, not the $347.15 our bill totaled. This is after after pleading our case to the accounts payable person, Jorge.After being in business for 27 years, I accept responsibility for my mistakes in accepting this job: I failed to insist on a new NTE amount, I failed to get the credit card number before the work commenced, although I tried, I failed to write the invoice in such a manner that our initial service call was not spelled out in 3rd grade language and I failed to trust my gut instinct and JUST NOT ACCEPT THIS JOB. Lesson learned? Trust your hunches and not work for this company again. Then try to warn as many contractors of the unethical manner in which Leisure Products, Inc operates.