We just stopped by to look, and ended up with a sectional couch. Rich Rogers was a great salesman (knowledgeable and not pushy) The gang stayed after closing to finish the deal, awesome since we live 2 hours away. Also, the delivery guys were super. It is rare these days to do business and feel appreciated. Just business the way it should be.
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Love this store!! Drove from Pikeville , KY just to purchase a sofa with this establishment! The fantastic service and attention to detail from the Sales staff is what sets this store apart from all the others!! Makes you feel like part of the family. I would reccommendation this store over all the rest in the area!!
I ordered some pillows for my leather livingroom set at Ashley Furniture in Kingsport Tnn.. The Sales Professional Rich Rogers assisted me with all my orders and could not ask for a more professional sales personnel. He was very knowledgeable and courteous. Thank Again,
The staff was very knowledgeable and courteous. They knew their product and were helpful. They asked a number of questions to make sure I got the mattress I needed
The sales person lied to us about the insurance on the furniture. We were told if we never filed a claim on furniture we would get 100% of money back which would be a win win. No you get the money back if you cancel the insurance in the first 60 days. Even filing a claim they still won't fix our furniture. I was to a technician would contact us by Sept. 2, still nothing. Also we were told we would get $189 back for delivery charge because part of our furniture didn't get delivered. Never ever take out the insurance on the furniture, waste of money! The whole reason we quit using Grand was because of the insurance and how wrong they done us with it and Ashley Kingsport done the same thing!
Great prices and great service. The sales person steered me toward a higher quality and yes a higher price mattress. But only because she knew her stuff. I am thankful. Love my mattress. R Robinette.
This was one of the most easiest purchase we have has in awhile. The gentleman that helped us listened to what we were looking for and took us right to it. Very friendly and helpful staff.
You have to nicest staff there, who are very willing to walk around and help you in any way they can! Ashley's has the best furniture to choose from and you will always find something that you love. Keep up the great work Ashley Furniture! We will be back again!
Great service, prices and wonderful furniture!!
The service was good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get my money back. It has now been over a month and no refund. I've enlisted the help of the Better Business Bureau and noticed I'm not alone in finding this store as having extremely poor customer service after the sale is made.