4195 N Roosevelt St, Kingman, AZ 86409
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This company advertises 'royal treatment'. This is royal treatment: we booked them to pick up our son from McCarran to Kingman on the 4th Aug. His flight got in at 3:30 pm. The driver was late picking him up due to a 'last minute' pickup at Sunrise hospital (nasty woman) and then wait for another arrival back at McCarran. They came by way of Laughlin and finally arrived at our home in Kingman at 8:45. Our son states the driver was fantastic and went out of his way to make his ride pleasant despite the other passengers. On the 10th when he was to return to McCarran we called to verify his pickup time as 9 pm. Bonnie called us later and asked to pick him up at 7 pm instead. His flight did not go until 1 am. We said no so she said it would be 8:30 pm. She called again 30 mins later and said 9 pm was ok. The driver arrived at 8:20. His paperwork said 8:30. On the way to the airport Bonnie called the driver. He answered his phone and put it on speaker phone so that his hands were free to drive. Bonnie then ripped him a new one making him very agitated. My son got to sit there and listen to the unprofessionalism exhibited by this woman. Not to mention even answering the phone while driving a customer and then upsetting the driver. I did not appreciate my son's life being of such little value to these people. When my husband contacted Mike, the owner, it was very obvious to my husband that Mike could care less. He made no attempt to repair the damage done and really was not interested in details. Needless to say, we will not be using this service again. I would give them a zero but it's not an option.
I have used royal shuttle several times over the years and they have always been on time, very professional, and I will not use anyone else. they have never let me down or left me stranded or waiting.. The price is very reasonable and they pick you up right at your house or wherever you want to be picked up. I had a royal ride when I shuttled with them. thanks a bunch Royal Shuttle!!! Vicki G.
Scheduled a ride for $80.00 from Kingman to Vegas airport 24 hrs in advance. Said would pick me up at 8 am today. It's now 930 am. No show, No call.... Very poor business practice. Anyone want to start a Shuttle business?? Think it might be a lucrative business!! Just saying
I have been using Royal Shuttle Service for many years now. The drivers have always been on time, respectable and courteous. Even when I was running an hour late, Mike didn't think he could get me there in time due to the stop and go traffic, but I DIDN'T MISS MY FLIGHT. I will continue to use this service in the future and highly recommend them. "Keep up the good work guys, I'll be back soon" Mistie
The driver picked me up in the parking garage and not at baggage claim. The drive took an extra 1 and 1/2 hours to get to my destination because the driver wanted to dropoff the other passenger first. I was told it would only take me 1 and 1/2 hours to get to Kingman from Las Vegas airport. It took 3 hours. Then I found out that the other passenger was a courtesy dropoff. Very bad form for a shuttle service.
Family from all over the country met in Laughlin over the Aug 15th weekend to celebrate a sibling's 75 birthday. My daughter had to fly into Las Vegas late on Friday night and needed transportation to Laughlin. We were so happy to have had found Royal Shuttle and cannnot thank them enough for the great service provided. They were at the airport on time and delivered my daughter to our hotel without a hitch. Our family will use this shuttle service again when we travel to visit the family again. Thank you, Thank you...